Create Range Windows User Manual
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9. Bluefish444 Support
Bluefish444 support questionnaire
Before submitting a support call or email, please fill in the relevant questions from this
questionnaire. This questionnaire will give us a better understanding of the problem/s and the
different factors involves. Please be precise and clear, separate fact from speculation and do
not include irrelevant detail. Answer the questions below before submitting your issue to analyze
by our technical support team. Please attach to email any relevant screenshots and System
Information (Run -> msinfo32.exe) for a detailed list of system information.
Date:
Name:
Company Name:
Phone number:
Email:
Website:
Which Bluefish444 card is installed?
What is the card serial number?
Where and when was it purchased?
What host system/workstation do you use?
What Operating System(s) do you use?
Which version of Bluefish444 Installer was used?
What Bluefish driver version do you use?
Which slot does the card install to?
Hardware used
How many Bluefish444 cards are installed?
What type of processor(s)?
What type of RAM, how much?
Brand/model of graphics card?
Brand/Model of motherboard?
Which RAID card is used? What configuration?
What are the test results of SCSIBenchMark.exe? (C:/Program
Files/Bluefish444/Symmetry/)
Which deck is being used?
Software
What version of Symmetry is in use?
Which 3rd party software are installed and what version?
Video Information
What video mode(s) do you use (capture & playback)?
What File Format do you use?
Which SDI input and Out connectors are used for video In & Output?
Do you capture audio? Embedded or AES? How many channels?
