It is the customer's responsibility to back up the contents of their hard drive, including any data you have
stored or software you have installed on the hard drive. Bluefin shall not be responsible for i) any loss of
data due to storage media failure, ii) for any software programs, data or other information stored or used
on any media or part of any product returned to Bluefin for warranty and non-warranty servicing. If
during servicing the contents of the hard disk or any other data storage media are altered, deleted,
modified or lost, Bluefin will not be held responsible. It is solely the customers/purchaser’s responsibility
to back up any software programs, data, or information stored on any storage media or any part of a
product returned for servicing.
Limited warranty service may be obtained by returning the product during warranty period to Bluefin
along with proof of purchase and a Returned Material Authorization (RMA) number. The RMA number is
obtained in advance from Bluefin and is valid for 30 days. The RMA number should be clearly marked
on the exterior of the shipping container or equivalent.
The customer or Purchaser prepays all inbound freight charges for both Warranty and Non-Warranty
repairs. Bluefin is not responsible for damage during shipment. It is recommended that you either insure
the product or assume full liability for loss or damage during transit.
Bluefin will cover the return freight via ground/surface service only to the original ship to address for
warranty repairs within North America. If you require overnight, expedited or overseas shipments, this
service will be extra and at the purchaser's expense. You may pay freight by issuing a purchase order,
credit card or wire transfer. Return freight can also be covered by offering your own carrier account
number (freight collect) with your specified services.
In no event will Bluefin be liable for any damages, including lost profits, lost business, lost savings,
downtime, or delay, labor, repair or material cost, injury to person, property, or other incidental or
consequential damages arising out of use of or inability to use such product, even if Bluefin has been
advised of the possibility of such damages or losses, or for any claim by any other party. The above
warranty is the only warranty authorized by Bluefin and is in lieu of any implied warranties, including
implied warranty of merchant-ability and fitness for a particular purpose. Bluefin reserves the right to
waive its warranty policy if the customer fails to pay invoice in full and/or on a timely basis as set out on
the face of the invoice. How to Return Products for Servicing: To return products, you must obtain a
valid RMA number. RMA numbers can be obtained by calling 770-205-6636 or email us
at
