HE7200 Portable Troubleshooting
Revision 1 - MP
3
Technical Support Procedures
LED BEHAVIOR
The legend (right) describes the behavior patterns of
the various LEDs that appear on the HawkEye 7200.
When submitting troubleshooting notes to Blue Sky
Network Support please note the LED behavior on
the device as this will help us to determine what
problem(s) may exist with the device.
QUESTIONS AND ANSWERS
We’ve put together a list of our most frequently asked
questions and answers, if you still can’t resolve your
issue please contact Blue Sky Network Technical
Support and we’ll be happy to help!
Q. The HawkEye 7200 won’t turn on.
A. Try fully charging your HawkEye 7200 (at least 4.5 hours) and then attempt to Power On again. When
charging you will want to make sure that the power cable is securely connected and screwed down, the
Charging LED is RED when charging and GREEN when fully charged.
Q. The HawkEye 7200 turns on briefly, all LED’s flash and then it turns off.
A. Try charging your HawkEye 7200 device. When the HawkEye 7200 battery is too low it will turn itself off
automatically.
Q. The HawkEye 7200 doesn’t get signals.
A. Revise the positioning of the device; for optimal performance the HawkEye 7200 should be placed with
the antenna facing upward and with an unrestricted view of the sky down to eight degrees above the
horizon. See the “Placement” section of this document for more information.
Q. The HawkEye 7200 battery is draining quicker than I expected.
A. Using the HawkEye Link Application and the Bluetooth feature of the HawkEye 7200 device will affect
the amount of time that your HawkEye 7200 will last after a full charge. We recommend disabling Bluetooth
features of the HawkEye 7200 when you are not using them.
Q. Quick Position mode is disabled but we still see Quick Position events in SkyRouter.
A. In order to disable Quick Position at SkyRouter the HawkEye 7200 must send a Normal Position Report
to SkyRouter. Power on your device, make sure that the QuickPosition LED is NOT on and allow the device
to send a Normal Position Report to SkyRouter.
