HE7200 Portable Troubleshooting
Revision 1 - MP
2
Technical Support Procedures
TEST
POWER-ON PERFORMANCE PROCEDURE
For all procedures outlined in this section the HE7200 must be placed in a position where the antenna is facing
upwards with an unrestricted view of the sky. It is recommended that the device is placed outside and as far away
as possible from buildings or other structures or equipment that could potentially cause signal issues, see the
“Placement” section of this document for further information.
1.
Ensure that the HE7200 is in a position where it will be able to acquire good signal strength.
2.
While all the LEDs on the device are off; press down the Power button firmly and then release it, all the
LEDs will turn on for 2 seconds before turning off again, the Signal LED will turn on and begin to flash
rapidly.
3.
After a few seconds the Signal LED enters begins operation and blinks as follows:
a.
Constant blink – searching for Iridium & GPS signals
b.
2 blinks – searching for Iridium signal
c.
3 blinks – searching for GPS signal
4.
After a number of minutes the HE7200 should acquire signals, at which point the signal LED should be
solid green.
5.
Check SkyRouter for position reports after 5-10 minutes; if the device is reporting to SkyRouter this means
that it is ready to track and troubleshooting is complete.
TROUBLESHOOTING
If the HE7200 fails at step 2 or 3, or powers down by itself:
•
It’s possible the battery needs charging, perform the charge procedure detailed earlier in this document.
If the HE7200 fails at step 4:
•
The device may need relocating, refer to step 1 and “Placement” section of this document for guidance.
If the HE7200 fails at step 5:
•
The device may not be activated or assigned to your account, see “Prepare” section of this document for
guidance.
•
It is possible that device parameters are preventing the device from reporting; Try sending a Quick Position
Event to SkyRouter by pressing the QPOS button on the HE7200. If the Quick Position test is successful you
may need to revise the parameters on the HE7200 device.
If the Message LED blinks red:
•
This indicates a send/receive error, this can be a normal condition if the device has poor or no signals, if
the HE7200 indicates a solid green signal LED and the message LED is blinking or solid red this could indicate
an internal failure of the device.
If the procedures above have been performed and you still experience issues; please don’t hesitate to forward a list
of your observations to [email protected] so that we may further evaluate the issue and provide
additional troubleshooting if necessary.
