Outdoor Gas Grill Model No. NSG3902B
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using ignitor
Wires or electrode covered with cooking residue.
Electrode and burners are wet.
Electrode cracked or broken - sparks at crack.
Wire loose or disconnected.
Wire is shorting (sparking) between ignitor and electrode.
Bad ignitor.
Clean wire and/or electrode with rubbing alcohol.
Wipe dry with cloth.
Replace electrode.
Reconnect wire or replace electrode/wire assembly
Replace ignitor wire/electrode assembly
Replace ignitor
Burner will not light with match
No gas flow.
Coupling nut and regulator not fully connected.
Obstruction of gas flow.
Disengagement of burner to valve.
Spider webs or insect nest in venturi.
Burner ports clogged or blocked.
Check if LP cylinder is empty. If LP cylinder is not empty, refer
to “Sudden drop in gas flow (reduced flame height). If empty,
replace or refill.
Turning the coupling nut about one-half to three quarters
additional turn until solid stop. Tighten by hand only-do not use
tools.
Clear burner tubes. Check for bent or kinked hose.
Reengage burner and valve.
Clean venturi.
Clean burner ports.
Sudden drop in gas flow or reduced flame height
Out of gas.
Excess flow safety device may have been activated.
Check for gas in the LP cylinder
Turn off knobs, wait 30 seconds and light grill. If flames are still
too low Reset the excessive flow safety device by turning off
knobs and LP cylinder valve. Disconnect regulator. Turn burner
control knobs to HIGH. Wait 1 minute. Turn burner control knobs
off. Reconnect regulator and leak check connections. Turn LP
cylinder valve on slowly, wait 30 seconds and then light grill.
Irregular flame pattern, flame does not run the full
length of burner.
Burner ports are clogged or blocked.
Clean burner ports.
Flame is yellow or orange.
New burner may have residual manufacturing oils.
Spider webs or insect nest in venturi
Food residue, grease or seasoning salt on burner.
Poor alignment of valve to burner venturi.
Burn grill for 15 minutes with the lid closed
Clean venturi.
Clean burner.
Assure burner venturi is properly engaged with valve
Flame blow out
High or gusting winds
Low on LP Gas
Excess flow valve tripped
Turn front of grill to face wind or increase flame height to HIGH
setting
Replace or refill LP cylinder
Refer to “Sudden drop in gas flow”
Flare-up
Grease buildup.
Excess fat in meat.
Excessive cooking temperature.
Clean grill.
Trim fat from meat before grilling.
Adjust (lower) temperature accordingly.
Persistent grease fire.
Grease trapped by food buildup around burner system
Turn knobs to OFF. Turn gas off at LP cylinder. Leave lid in closed
position and let fire burn out. After grill cools, remove and clean
all parts.
Flashback (fire in burner tube(s))
Burner and/or burner tubes are blocked
Clean burner and/or burner tubes
Inside of lid is peeling-like paint peeling
The lid is stainless steel, not paint.
Baked on grease buildup has turned to carbon and is flaking off.
Clean thoroughly.
