Contact 1.800.762.1142 for assistance. Do not return to place of purchase.
page no.
9
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Burner will not light using igniter
Electrode and burners are wet.
Wipe dry with cloth.
Electrode cracked or broken - sparks at crack.
Replace electrode.
Wire loose or disconnected.
Reconnect wire or replace electrode/wire assembly
Wire is shorting (sparking) between igniter and electrode.
Replace igniter wire/electrode assembly
Bad igniter.
Replace igniter
Burner will not light with match
No gas flow.
Check if LP gas tank is empty. If LP gas tank is not empty, refer
to “Sudden drop in gas flow (reduced flame height). If empty,
replace or refill.
Coupling nut and regulator not fully connected.
Turning the coupling nut about one-half to three quarters
additional turn until solid stop. Tighten by hand only-do not use
tools.
Obstruction of gas flow.
Clear burner tubes. Check for bent or kinked hose.
Disengagement of burner to valve.
Reengage burner and valve.
Spider webs or insect nest in venturi.
Clean venturi.
Burner ports clogged or blocked.
Clean burner ports.
Sudden drop in gas flow or reduced flame height
Out of gas.
Check for gas in the LP gas tank
Excess flow safety device may have been activated.
Turn control knob to “OFF”, wait 30 seconds and light outdoor
fireplace. If flames are still too low reset the excessive flow
safety device by turning off knobs and LP gas tank valve.
Disconnect regulator. Turn burner control knobs to “HIGH”. Wait
1 minute. Turn burner control knob off. Reconnect regulator and
leak check connections. Turn LP gas tank valve on slowly, wait
30 seconds and then light outdoor fireplace.
Irregular flame pattern
Burner ports are clogged or blocked.
Clean burner ports.
Flame blow out
High or gusting winds
Increase flame height to “HIGH” setting
Low on LP Gas
Replace or refill LP gas tank
Excess flow valve tripped
Refer to “Sudden drop in gas flow”
Flame seems to lose heat when burning in cold weather
- temperature below 50ºF
Ice has built up on the outside of the LP gas tank because the
vaporization process is too slow.
Turn “OFF” the control knob and the LP gas tank. Replace with
a spare LP gas tank and resume burning. Store a spare LP gas
tank in a well ventilated area away from children.
If problems can not be corrected by using these methods, please contact 1.800.762.1142 fo assistance.
