12
Troubleshooting
ISSUE
CAUSE
SOLUTION
Charbroiler not lighting
Main gas line is closed
Open valve
Pilot light is not lit
Ignite pilot light
Cause unknown
Call for service
Flame is to high or to low
Adjustment knob is turned up or
down
Adjust flame with control knob
Pilot light not staying lit
Flame is too low
Adjust pilot light flame height
Pilot tube clogged
Replace pilot tube. Call for
service
Strong smell of gas in cooking
area
Main gas line leak
Turn off main gas valve. DO NOT
LIGHT FLAME, ignite anything,
or turn/switch on anything
electrical Call fire department if
needed and call for service
Cooking surface is heating up
slowly
Carbon build up
Ensure that the burners are kept
clean and free from carbon build
up/ debris
Gas type of unit needs to be
converted
Unit ships from the factory
Natural gas. Conversion from
Natural Gas to L.P. is possible for
this unit
Contact an authorized servicer.
Do not attempt conversion on
your own
If problems persist and the assigned solution does not remedy the issue, please call
suppiler’s Service Department or your
local service company.
