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TECHNICAL ASSISTANCE AND SPARE PARTS
AUSTRALIAN CUSTOMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
NEW ZEALAND CUSTOMERS
Nothing herein contained shall be construed in any way as excluding or limiting your rights under the Consumer Guarantee Act 1993.
OUR WARRANTY
This product is also covered by the manufacturer's warranty set out in this document (Our Warranty).
Our Warranty is for a period of twenty four (24) months from the date of purchase and for dishwasher & refrigeration appliances will
have an additional thirty six (36) months after the first twenty four (24) months on the wash motor for dishwashers & on the Sealed
System (PARTS only Compressor & condenser etc) for refrigeration appliances. The labour cost to replace these parts is the
responsibility of the customer.
This is in addition to (and does not exclude, restrict or modify) any rights or remedies to which you may already be entitled under the
Australian consumer Law or the New Zealand Consumer Guarantee Act 1993 relating to this product.
Our Warranty (which is subject to the conditions below) covers rectification free of charge of any fault arising from defective materials
or components, or faulty workmanship. The product will be repaired or replaced at the option of Blanco, and all costs of installation,
removal, cartage, freight travelling expenses and insurance are to be paid by the customer.
Our Warranty is subject to the following conditions:
1.
That the purchaser contact Blanco prior to any product repair.
2.
That the purchaser carefully follows all instructions provided with the product and complies with all relevant electrical & plumbing
regulations in their State when installing the product.
3. That the purchaser carefully follows the instructions provided in the owner’s handbook relating to the proper use and care of the
product and does not use the product for any purpose other than the DOMESTIC use for which it has been designed. If the
appliance is used in commercial applications or for rental purposes, Our Warranty is limited to a warranty of Twelve (12) months
covering all parts with Three (3) months on any labour cost of service or repair.
SERVICE AREA
The provision of service under Our Warranty is limited by the boundary / territory area of the nearest service centre. Travelling cost
incurred for service outside this area is not covered by Our Warranty and service will incur commercial cost to be paid by the customer
regulated by the number of kilometres travelled beyond the service area. These costs will be disclosed to you for acceptance by you
prior to your claim being processed.
Microwave ovens must be returned to your nearest Authorised Service Centre for repair as they are a carry in serviceable appliance.
WHAT IS COVERED: By Our Warranty
During the warranty period, Blanco or its authorised Service Centre will at no extra charge, if your appliance is readily accessible without
the need of special equipment and subject to the terms and conditions of this warranty, repair or replace any parts which it considers
defective.
WHAT IS NOT COVERED: By Our Warranty
1.
Products installed damaged or incomplete or not in compliance with the relevant electrical & plumbing regulations in their State.
2.
Normal wear and tear e.g. cleaning, light globes, filters etc.
3.
Failure resulting from power surges and electrical storms.
4.
Insect or vermin infestation.
5.
Unauthorised repairs or use of non genuine Blanco parts.
6.
Any failure caused by the product not being used in accordance with the instruction and the installation manual provided with the
product.
7.
Misuse or abuse, including failure to properly maintain or service.
8.
The clearing of blockages in pumps and hoses.
9.
Damage which occurs during delivery or installation.
10. Claims to product surface coating due to liquid or solid spill-overs, accidental damage or damage caused from cleaning products not
recommended by Blanco.
HOW TO CLAIM OUR WARRANTY
You will need to contact Blanco in Australia or New Zealand by using the contact details below.
IN AUSTRALIA
IN NEW ZEALAND
Blanco is distributed by Shriro Australia Pty Ltd
Blanco is distributed by Monaco Corporation
(Member of Shriro Australia Pty Ltd)
Locked Bag 5002, Kingsgrove, NSW, 2208
PO Box 4399, Shortland St, Auckland, 1140
Phone: 1300 795 572 Fax: 1800 686 413
Phone: 09 415 6000 Fax: 09 415 7060
Email:
Email:
Web:
http://www.blanco-australia.com/
Web:
http://www.blanco-australia.com/
Note: Please complete the following details when you have unpacked the product and staple this card with the purchase
invoice or sales docket.
Model No…………………………………………
Serial No………………………………………
Date of Purchase……………………………..…
Retailer……………………………………….…
WBA2Y 9/2012
AUSTRALIAN & NEW ZEALAND PRODUCT WARRANTY
STATEMENT OF STANDARD WARRANTY CONDITIONS
