Blackbox FOPM-100, Руководство пользователя

Страница: 21 / 24

Page 21 724-746-5500 | blackbox.com
Chapter 6: Troubleshooting
6. Troubleshooting
6.1 Calling Black Box
If you determine that your Optical Power Meter, Basic is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
6.2 Shipping and Packaging
If you need to transport or ship your Optical Power Meter, Basic:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received
with it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.
Three-Year Limited Warranty
Products are warranted against defective components and workmanship for three
years from the date of delivery to the original customer. Any product found to be
defective within the warranty period can be returned to an authorized service
center for repair, replacement, and calibration.
Exclusions
The warranty on your equipment does not apply to defects resulting from
unauthorized repair or modification, misuse, negligence, or accident.