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Blackberry Torch 9860 Скачать руководство пользователя страница 168

Troubleshooting: Videos

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model
and wireless service plan.
Depending on your messaging service plan, some features or options might not be available in the message options on the
Email Preferences screen.
If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might
prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears
beside the option field.
For more information about the features that are available on your smartphone, contact your wireless service provider or
administrator, or visit

www.blackberry.com/go/devices

.

Related information

Feature availability, 16

I can't save media files

Your BlackBerry® smartphone or media card might not have enough available storage to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller

pictures.

Related information

Delete a message, 79

Move, rename, or delete a file, 134

Change the size of pictures that you take, 175

Change the video size and format, 168

I can't open media files

Try the following actions:

• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,

disconnect your smartphone from your computer.

• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed

the media transfer options in the BlackBerry® Desktop Software.

RIM Confidential and Proprietary Information - Approved Third Parties

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Содержание Torch 9860

Страница 1: ...BlackBerry Torch 9860 Smartphone Help Version 7 0 To find the latest user guides visit www blackberry com docs smartphones...

Страница 2: ...SWD 1456661 0608043406 001...

Страница 3: ...ps Keeping your information safe 40 Tips Managing indicators 40 Phone shortcuts 41 Typing shortcuts for the touch screen keyboard 42 Media shortcuts 43 Troubleshooting Shortcuts 43 Phone 44 How to Pho...

Страница 4: ...ersonalize Browser 216 Troubleshooting Browser 216 Calendar 218 Getting started Calendar 218 How to Calendar 219 Tips Calendar 226 Personalize Calendar 226 Troubleshooting Calendar 227 Contacts 229 Ge...

Страница 5: ...ing 251 Tips Typing 257 Personalize Typing 258 Troubleshooting Typing 261 Keyboard 262 How to Keyboard 262 Troubleshooting Keyboard 263 Language 264 How to Language 264 Troubleshooting Language 265 Sc...

Страница 6: ...h technology 316 How to Bluetooth technology 317 Troubleshooting Bluetooth technology 324 Power and battery 326 Getting started Power and battery 326 How to Power and battery 326 Memory and media card...

Страница 7: ...orts 378 I can t run or submit a diagnostic report 378 Find your smartphone model number and version of the BlackBerry Device Software 378 Synchronization 379 How to Synchronization 379 Troubleshootin...

Страница 8: ...lso be required to re enter your BlackBerry ID login information if you change any of your BlackBerry ID information if you delete all the data on your smartphone or if you update your BlackBerry Devi...

Страница 9: ...the top and bottom keys to change the volume Press and hold the top or bottom key to play the next or previous media file Before you take a picture or record a video press the top or bottom key to zo...

Страница 10: ...is low or your smartphone is turned off and is charging You can t turn off the notification for the low battery power level The notification for charging turns off when you turn on your smartphone Rel...

Страница 11: ...address Added work email address Text Messages Instant messaging Instant Messaging folder Some applications might appear in this folder including applications that you download BlackBerry Messenger W...

Страница 12: ...ia folder Videos Pictures Music Ring Tones Voice Notes Camera Video Camera Voice Notes Recorder Podcasts Personal organizer Contacts Calendar Tasks MemoPad Clock Calculator Files Documents To Go Files...

Страница 13: ...profile Silent profile Vibrate Only profile All Alerts Off profile Games Games folder Some applications might appear in this folder including applications that you download BrickBreaker Word Mole Hom...

Страница 14: ...smartphone model and wireless service provider some of these icons might not appear Unopened message New BlackBerry Messenger item To clear this indicator open each chat that has this indicator Opened...

Страница 15: ...ck Multi tap mode NUM lock number lock Current input language Alt mode Phone icons These icons appear at the top of the Home screen and in the Phone application Missed call Received call Placed call V...

Страница 16: ...icon Pictures icon 2 Browse to a picture 3 Press the key Set As Wallpaper Related information My display changed 271 Add a shortcut to your Home screen or Favorites panel You can add a shortcut to giv...

Страница 17: ...ide Icon field Related information My display changed 271 Move an application icon 1 On the Home screen or in an application folder highlight an application icon 2 Press the key To move the applicatio...

Страница 18: ...ww blackberry com go devices Wireless service plan You must purchase or change your wireless service plan through your wireless service provider A wireless service plan with phone or voice is required...

Страница 19: ...e is connected to might affect the availability of some features Depending on your wireless service provider and available roaming options different wireless networks are available Some wireless netwo...

Страница 20: ...net email account for example Windows Live Hotmail or Google Mail or a new email address for your smartphone and do not see this option contact your administrator or wireless service provider Related...

Страница 21: ...elated information Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software 140 Synchronize email over the wireless network You can set the Wireless Reconcile...

Страница 22: ...he compass You can view the compass and your location on a map at the same time 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Location on Map To return to t...

Страница 23: ...14 I can t connect to the mobile network 303 I can t connect to a Wi Fi network 314 Turn off Word Substitution 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typin...

Страница 24: ...unopened message indicator In the Messages app do one or more of the following Open all of your messages by clicking on them If you can t find all of your unopened messages in your inbox look in your...

Страница 25: ...for Updates Connect your smartphone to your computer Set your BlackBerry Desktop Software to check for updates automatically For instructions see the Help in BlackBerry Desktop Software Update your B...

Страница 26: ...the Home screen press the key Options Related information Keep an application running in the background and switch to another application 285 Change what happens when you type on the Home screen 0 Ass...

Страница 27: ...nal text from a reply message 72 Change your ring tone notifiers or reminders 29 Turn on or turn off a network connection 21 Set options for backlighting 266 Set your smartphone to turn on and turn of...

Страница 28: ...e size of pictures that you take 175 View the amount of available storage space on your smartphone 330 Set how long your smartphone stores messages 83 Stop storing messages sent from your computer on...

Страница 29: ...ed in a holster Press and hold the Volume Down key on the right side of your smartphone Set up speed dial for a contact From the Home screen press the key Press and hold the key that you would like to...

Страница 30: ...d the cursor To move the cursor one character at a time touch the cursor frame and slide your finger Change the typing input language When you are using your device in landscape view or in portrait vi...

Страница 31: ...Phone To change notifiers or reminders click to expand a section Click an option 3 In the Ring Tone Notifier Tone or Reminder Tone field do one of the following Click a tone To use a song that is on y...

Страница 32: ...e field that appears place your cursor For a personal email account click Email Account Management Click an email account Click Edit 3 Type a signature 4 Press the key Save Your signature is added to...

Страница 33: ...and messages from specific contacts or groups of contacts When you receive a call or message from the contact your BlackBerry smartphone uses the assigned ring tone or alert even if you select the Si...

Страница 34: ...ur smartphone verify that the phone number that you want to make calls from and receive calls to is set as your active phone number If you re using your BlackBerry MVS Client phone number verify that...

Страница 35: ...ons Verify that your BlackBerry smartphone is connected to the wireless network If the menu item for sending a message doesn t appear verify that you have added an email address a PIN or a phone numbe...

Страница 36: ...lost stolen or corrupted by an unforeseen issue My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the Home screen click the Sound and Alert Profil...

Страница 37: ...artphone rather than your BlackBerry smartphone discovering the car kit On the Home screen click the connections area at the top of the screen or click the Manage Connections icon Click Networks and C...

Страница 38: ...ssage list to quickly search the message list compose an email and delete the selected message To see a description for a toolbar icon touch and hold the icon Use pop up menus Pop up menus provide com...

Страница 39: ...itch from one app to another some apps such as the Browser app or the Music app run in the background which uses battery power In an app press the key Close Switch your vibrating notifications to soun...

Страница 40: ...is installed on your BlackBerry smartphone Tips Freeing and conserving storage space Try to maintain at least 400 KB of available application storage on your BlackBerry smartphone If you find that yo...

Страница 41: ...long your smartphone stores messages 83 Stop storing messages sent from your computer on your smartphone 83 Stop storing messages sent from your smartphone on your computer 83 Change how long your sm...

Страница 42: ...k the Options icon Click Security Password Encrypt contacts and files On the Home screen or in a folder click the Options icon Click Security Encryption Back up your smartphone data to your computer U...

Страница 43: ...BlackBerry smartphone and their icons on the Home screen or in a folder click the Options icon Click Device Application Management For a complete list of indicators visit www blackberry com docs smar...

Страница 44: ...pears on the key To turn off CAP lock press the Shift key again Type a symbol Press the Symbol key Press the letter key Type an accented character Press and hold the letter key Press the accented char...

Страница 45: ...our smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Camera Zoom in to a subject before taking a picture Press the Vo...

Страница 46: ...area at the top of the screen above the tabs If your wireless service plan supports text messaging the first phone number in the list is the phone number that you use to send and receive text message...

Страница 47: ...fcation during calls volume LED and vibration 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for Selected Profile To change your ring tone click P...

Страница 48: ...ter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad To type a number press a number key To type a letter press a letter key...

Страница 49: ...work when you end an emergency call your device enters Emergency Callback Mode This mode allows the operator to call you back or find your approximate location Depending on your wireless service provi...

Страница 50: ...screen press the key 2 Press the key Options In call Settings 3 Change the Phone Call Audio field or Headset Call Audio field 4 Press the key Save Speed dial Set up speed dial for a contact 1 From the...

Страница 51: ...tact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the k...

Страница 52: ...provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported...

Страница 53: ...service and provide you with a SIM card PIN2 code 1 From the Home screen press the key 2 Press the key Options FDN Phone List 3 Press the key Enable FDN Mode 4 Type your PIN2 code 5 Press the key on t...

Страница 54: ...If necessary set the Local Country Code field and International Dialing Digits field 5 In the National Number Length field set the default length for phone numbers in your country 6 Press the key Sav...

Страница 55: ...our first contact to the conference call 5 To join another contact to the call repeat steps 1 to 4 Related information Place a call on hold 46 Create a phone number link for a conference call 1 Type a...

Страница 56: ...ist view option allows you to sort how call logs appear in the Phone application Depending on how you set your call logging options you can also view call logs in the Messages application Depending on...

Страница 57: ...cation select the None option 3 Press the key Save Multiple phone numbers Switch the active phone number 1 From the Home screen press the key 2 Click the area at the top of the screen above the tabs 3...

Страница 58: ...in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages You can change call waiting call forwarding and voice mail o...

Страница 59: ...field to Never To end calls automatically when you insert your device in the holster change the Auto End Calls field to Into Holster To stop ending calls automatically when you insert your device in t...

Страница 60: ...er second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is desig...

Страница 61: ...ce mail password on your smartphone you must also call your voice mail system to change the password there Otherwise the password for your voice mail isn t updated in your voice mail system 1 From the...

Страница 62: ...one number Personalize Phone Change your ring tone notifiers or reminders In addition to changing the tone you can also change options for notifcation during calls volume LED and vibration 1 On the Ho...

Страница 63: ...or your voice mail isn t updated in your voice mail system 1 From the Home screen press the Send key 2 Press the key Options Voice Mail 3 Type a voice mail access number and a password 4 Press the key...

Страница 64: ...s the key on the keyboard To delete a call forwarding number click Edit Numbers Click a phone number Click Delete 4 Press the key Close Change the call blocking password 1 From the Home screen press t...

Страница 65: ...ou close the slider change the Auto End Calls field to Into Holster Slide Close or Both To stop ending calls automatically when you insert your smartphone in the holster or when you close the slider c...

Страница 66: ...r click the Options icon 2 Click Device Advanced System Settings SIM Card 3 Highlight the phone number 4 Press the key Edit SIM Phone Number 5 Type your phone number 6 Click OK I can t make calls usin...

Страница 67: ...field For more information about the features that are available on your smartphone contact your wireless service provider or administrator or visit www blackberry com go devices Related information F...

Страница 68: ...the voice prompts read out instructions that appear on the screen change the Audio Prompts field to Detailed Prompts 3 Press the key Save Improve voice recognition You can improve voice recognition by...

Страница 69: ...epeated to you Cancel Say this voice command to close the voice dialing application Related information Set options for dialing extensions 52 Change the language for voice commands When you change the...

Страница 70: ...e paired the Bluetooth enabled device with your BlackBerry smartphone Verify that your screen is unlocked Verify that the language that you use to say voice commands is the same as the voice dialing l...

Страница 71: ...ndicator Opened message BlackBerry Messenger chat is open Draft message New BlackBerry Messenger group item Filed message New RSS item Message with an attachment Message is being sent Message is high...

Страница 72: ...his option contact your administrator or wireless service provider Related information Change options for your personal email account 85 Synchronize email over the wireless network You can set the Wir...

Страница 73: ...Press the key Check Spelling 2 Do any of the following To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the key To ignore all instances of...

Страница 74: ...email If your email account uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to your email after you send it When you are composi...

Страница 75: ...ch one should be applied first by placing that filter higher in the list Create an email filter To perform this task your work email account must use a BlackBerry Enterprise Server that supports this...

Страница 76: ...or all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Subject Specify the text t...

Страница 77: ...organizer data contacts calendar entries tasks and memos between your BlackBerry smartphone and the email application on your computer over the wireless network The wireless email reconciliation feat...

Страница 78: ...onciliation 3 If the Message Services field appears set this field to the appropriate email account 4 Change the Delete On field to Mailbox Handheld 5 Press the key Save It takes a short period of tim...

Страница 79: ...Save Stop forwarding email to your smartphone To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administ...

Страница 80: ...icon 2 Click Options Message Display and Actions 3 Change the Preview Length field 4 Press the key Save View an address instead of a display name In a message press the key Show Address To view the di...

Страница 81: ...nger up or down to select additional messages Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete Prior Delete Note Email messages...

Страница 82: ...s from the Messages application You can prevent messages from specific email accounts from appearing in the Messages application You can also set a separate icon to appear on the Home screen for text...

Страница 83: ...or Storing and filing email About synchronization of email folders You can add change or delete email folders in the email application on your computer or in the Messages application on your BlackBerr...

Страница 84: ...screen click the Messages icon 2 Press the key Options Email Preferences 3 If the Message Services field appears set this field to the appropriate email account 4 Press the key Folder Redirection 5 S...

Страница 85: ...Save Stop storing messages sent from your smartphone on your computer To perform this task your work email account must use a BlackBerry Enterprise Server that supports this feature For more informat...

Страница 86: ...essages application You can set your BlackBerry smartphone to show call logs including missed calls in the Messages application 1 From the Home screen press the key 2 Press the key Options Call Logs a...

Страница 87: ...rvice provider or administrator you might not be able to perform this task or some of the options might not appear 1 On the Home screen click the Messages icon 2 Press the key Options Email Preference...

Страница 88: ...Save Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry smartphone...

Страница 89: ...conversation 3 Press the key To add a star click Add Star To remove a star click Remove Star Apply or remove a label for a Google Mail message or conversation You can apply a label or multiple labels...

Страница 90: ...Home screen click the Messages icon 2 Click View Folder Archive 3 Highlight a message or conversation 4 Press the key Move to Inbox Report spam messages sent to your Google Mail account When you repor...

Страница 91: ...ce mail messages Press the Alt key and V View text messages Press the Alt key and S View call logs Press the Alt key and P View all your messages Press the key Move around your message inbox Move up a...

Страница 92: ...me screen click the Messages icon 2 Press the key Options Message Display and Actions To change the order of the subject line and sender change the Display Order field To change how messages are separ...

Страница 93: ...nd the message Related information Generate an encryption key 350 Wireless coverage indicators 297 Change or delete a contact 231 Turn on or turn off a network connection 21 Turn on or turn off data s...

Страница 94: ...actions Verify that wireless email reconciliation is turned on If your email folders don t appear on your BlackBerry smartphone reconcile your email using the email settings tool of the BlackBerry Des...

Страница 95: ...e email folders might become available after a short period of time Turn off wireless email reconciliation and then turn it on again Related information Synchronize email over the wireless network 19...

Страница 96: ...ight not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might pr...

Страница 97: ...llowing media files in text messages jpg gif wbmp midi vcf vCard ics iCalendar avi mpg or mov If you have more than one phone number associated with your BlackBerry smartphone your smartphone sends te...

Страница 98: ...new contact Press the key Send To resend the message without changing it click Resend Related information I can t send messages 33 Forward a text message You cannot forward text messages that contain...

Страница 99: ...ick the Text Messages icon 2 Press the key Options To set the importance level for text messages in the SMS Text section change the Priority field To set the importance level for text messages with an...

Страница 100: ...a file in an attachment or on a webpage press the key Find or Find on Page 2 Type the text 3 Press the Enter key To search for the next instance of the text press the key Find Next or Find Next on Pa...

Страница 101: ...own to select additional messages Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete Prior Delete Note Email messages that you del...

Страница 102: ...essages highlight a message Press the key Delete Save a media file from a text message 1 In a text message open an attachment 2 Press the key 3 Click Save media type 4 Click Save Save a contact card f...

Страница 103: ...tions 3 In the SMS Text section change the Retries field 4 Press the key Save Set a wireless network type for sending text messages Depending on your wireless service provider and wireless network thi...

Страница 104: ...ckBerry smartphones in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that p...

Страница 105: ...e Home screen or in a folder click the Options icon 2 Click Device Advanced System Settings Cell Broadcasting 3 In the Channels section highlight a cell broadcast channel 4 Press the key To stop recei...

Страница 106: ...ges and received call logs Press the Alt key and I View draft and sent messages Press the Alt key and O View voice mail messages Press the Alt key and V View text messages Press the Alt key and S View...

Страница 107: ...your wireless service plan this feature might not be supported Try the following actions Verify that your BlackBerry smartphone is connected to the wireless network If you re not in a wireless covera...

Страница 108: ...current smartphone the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your current smartphone To view the shortcuts for viewing one type of message in a...

Страница 109: ...33 Resend a message You cannot change a text message before you resend it In a sent message press the key To change the message click Edit Change the message Press the key Send To change the recipient...

Страница 110: ...ted information I can t attach a file to a text message 106 Set the importance level for an email or a PIN message that you send If you change the importance level of an email or a PIN message a high...

Страница 111: ...e Enter key To search for the next instance of the text press the key Find Next or Find Next on Page View an address instead of a display name In a message press the key Show Address To view the displ...

Страница 112: ...simultaneously and slide your finger up or down to select additional messages Press the key Delete Messages To delete all messages prior to a certain date highlight a date field Press the key Delete...

Страница 113: ...Turn off the prompt that appears when you mark messages as opened 1 On the Home screen click the Messages icon 2 Press the key Options Message Display and Actions 3 Clear the Confirm Mark Prior Read c...

Страница 114: ...o the next unread item Press U Move to the next related message Press J Move to the previous related message Press K Troubleshooting PIN messages I can t send messages Try the following actions Verify...

Страница 115: ...mail address or added an existing email address to your smartphone using the email setup screen in the Setup application verify that you have received an activation message on your smartphone from the...

Страница 116: ...ilable appears at the end of the message or attachment press the key More or More All If part of a Google Mail conversation doesn t appear press the key More of Conversation If you re downloading an a...

Страница 117: ...his feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the key 2 If necessary click Retrieve Attachment Info...

Страница 118: ...106 Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the key Open...

Страница 119: ...I can t attach a file to a text message 106 Save a contact card from a message If you receive a contact card in a message you can save it so that the contact information is added to your contact list...

Страница 120: ...il message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Secu...

Страница 121: ...verify that the message is from you and that the message hasn t been changed Encryption is designed to keep messages confidential When you encrypt a message your smartphone uses the recipient s public...

Страница 122: ...ess the key Continue Download the certificate used to sign or encrypt a message If a certificate isn t included in a received message or isn t already stored in the key store on your BlackBerry smartp...

Страница 123: ...Encryption Certificate View encryption information for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the key Encryption Details S MIME pr...

Страница 124: ...ply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME 3 In the Signing section or the Encryption section change the Certificate field 4 Press the key Save Rel...

Страница 125: ...receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body...

Страница 126: ...runcation Mode field to Send Anyway or More All and Send 4 Press the key Save To turn on the prompt again change the Truncation Mode field to Prompt User Turn off the prompt that appears when you use...

Страница 127: ...rward or reply to messages using IBM Lotus Notes native encryption Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNo...

Страница 128: ...il address for the contact in your contact list Your smartphone uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or...

Страница 129: ...attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 In a message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4...

Страница 130: ...s PGP key The sender s email address doesn t match the email address in the key or the sender s PGP key is revoked isn t trusted can t be verified or isn t on your smartphone Thekeystatusisn tcurrent...

Страница 131: ...your smartphone tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon 2 Click Security S MIME or PGP 3 Change th...

Страница 132: ...sage Viewer Icons field 4 Press the key Save Change the encryption algorithms for PGP protected messages If a message has multiple recipients your BlackBerry smartphone uses the first selected encrypt...

Страница 133: ...n an encrypted message for the following reasons The attachment information might not be available on the BlackBerry Enterprise Server Your administrator might have set options to prevent you from ope...

Страница 134: ...that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the key 2 If necessary click Retrieve...

Страница 135: ...the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original...

Страница 136: ...iles icon 2 Find and highlight a file 3 Press the key Copy 4 Select a location to store the file 5 Click a folder 6 Press the key Paste Related information Search for a file that is saved on your orga...

Страница 137: ...folders that you hid 1 On the Home screen click the folder that contains the file or folder that you hid 2 Press the key Explore 3 Browse to the folder that contains the file or folder that you hid 4...

Страница 138: ...of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column lab...

Страница 139: ...e 1 When viewing a presentation in slide view press the key Save Slide 2 Type a name for the file 3 Click Save Troubleshooting Files A message attachment or Google Mail conversation is cut short or do...

Страница 140: ...load the content click the skipped content bar 2 Click More A question mark appears on a slide A question mark appears on a slide if your BlackBerry smartphone has not downloaded the slide 1 To downlo...

Страница 141: ...rry Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone...

Страница 142: ...n click the Media icon 2 Click a media type 3 If necessary click a category 4 Click a media file 5 If the media controls do not appear at the bottom of the screen touch the screen To play a media file...

Страница 143: ...ylist click Automatic Playlist Type a name for the playlist Click the plus sign to add criteria for artists albums or genres 3 Press the key Save Add the song that is playing to a playlist 1 When play...

Страница 144: ...42 Improve sound quality for media files 142 Amplify the volume using the audio boost feature The audio boost feature allows you to amplify the volume more than the normal volume settings allow for so...

Страница 145: ...support your BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 4 Clear the Media Card S...

Страница 146: ...as a drive on your computer 4 Drag a file from a location on your computer to a folder on your smartphone To view the transferred file on your smartphone disconnect your smartphone from your computer...

Страница 147: ...device Receive a media file using Bluetooth technology To perform this task you must turn on Bluetooth technology When a media file is sent to your BlackBerry smartphone using Bluetooth technology a d...

Страница 148: ...ideo file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side...

Страница 149: ...old the Volume Up key on the right side of your smartphone Play the previous song Press and hold the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re usin...

Страница 150: ...e Large pictures use more storage space than smaller pictures Related information Delete a message 79 Move rename or delete a file 134 Change the size of pictures that you take 175 Change the video si...

Страница 151: ...d with DRM to and from your smartphone Both options allow you to use the BlackBerry Desktop Software to transfer files to and from your smartphone If you want to manage and preserve the information or...

Страница 152: ...Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Related info...

Страница 153: ...ending on your BlackBerry smartphone model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your smartphone 1 On the Home screen cl...

Страница 154: ...files from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your sma...

Страница 155: ...Berry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Relate...

Страница 156: ...pported audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio AAC AMR FLAC MP3...

Страница 157: ...O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key Zoom out before...

Страница 158: ...aging service plan some features or options might not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization mi...

Страница 159: ...n the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypted media fil...

Страница 160: ...y Desktop Software from your computer visit www blackberry com desktop and select the appropriate option for your computer Transfer a file from your computer to your smartphone using your smartphone a...

Страница 161: ...er to your smartphone using your smartphone as a USB memory drive 19 How to Videos Play a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Cl...

Страница 162: ...ou can hear others on the call but they can t hear you Related information Amplify the volume using the audio boost feature 142 Improve sound quality for media files 142 Improve sound quality for medi...

Страница 163: ...he Home screen click the Media icon 2 Press the key Media Options 3 Select the Audio Boost checkbox 4 Read the warning on the screen and if you want to proceed click Yes 5 Press the key Save Change th...

Страница 164: ...ve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer 1 Connect your smartphone to your computer us...

Страница 165: ...nd Click a message type or an application To send an audio file click the send option for a message type 6 If necessary turn on Bluetooth technology and choose a device or pair with a device Receive a...

Страница 166: ...erry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphone Play the previous song Press and...

Страница 167: ...y on the right side of your BlackBerry smartphone Resume playing an audio or video file Press the Mute key again Play the next song Press and hold the Volume Up key on the right side of your smartphon...

Страница 168: ...Your BlackBerry smartphone or media card might not have enough available storage to store media files Try the following actions If you re trying to save a media file to your smartphone delete old data...

Страница 169: ...of your BlackBerry smartphone In the media options you can stop the media player screen from closing or change the amount of time before the media player screen closes Related information Change the a...

Страница 170: ...e You can change the scene mode in the video camera to optimize the settings for different environments 1 On the Home screen click the Media icon Video Camera icon 2 Press the key Options 3 Change the...

Страница 171: ...es from a folder on your computer to a folder on your smartphone or media card The media option in the dialog box allows you to transfer media files that are protected with DRM to and from your smartp...

Страница 172: ...Berry Desktop Software 4 Click the media transfer option that best suits what you want to do For more information about synchronizing media files see the Help in the BlackBerry Desktop Software Relate...

Страница 173: ...orted audio and video file formats Depending on your BlackBerry smartphone model and wireless service provider some media file formats might not be supported Type File format Audio AAC AMR FLAC MP3 M4...

Страница 174: ...O Pan up Press 2 Pan down Press 8 Pan right Press 6 Pan left Press 4 Rotate Press L Camera and video camera Zoom in before you take a picture or record a video Press the Volume Up key Zoom out before...

Страница 175: ...ght not be available in the message options on the Email Preferences screen If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might pre...

Страница 176: ...er options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated and you re trying to open an encrypt...

Страница 177: ...tom of the screen When you close the camera the flash setting is saved Change the camera scene mode You can change the scene mode in the camera to optimize the settings for different environments Desc...

Страница 178: ...image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking a picture 1 On the Home screen click the Camera icon 2 Press the key Options 3...

Страница 179: ...lackBerry smartphone to your computer to transfer and synchronize files between your smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receiv...

Страница 180: ...smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smart...

Страница 181: ...he screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that ma...

Страница 182: ...the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Press...

Страница 183: ...e Press the Convenience key on the right side of your smartphone Troubleshooting Camera Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartpho...

Страница 184: ...elete old media files In the camera options verify that the Image Size field isn t set to Large Large pictures use more storage space than smaller pictures Related information Delete a message 79 Move...

Страница 185: ...ne and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that appears w...

Страница 186: ...our computer to your smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to...

Страница 187: ...displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon Pictures icon 2 Click a category 3 Press the key View Slide Show To close the slide show press t...

Страница 188: ...n 2 Find and highlight a file 3 Press the key To move a file click Cut Navigate to a location Click Paste To rename a file click Rename Type a name for the file Click Save To delete a file click Delet...

Страница 189: ...ur BlackBerry smartphone can t access the files that are on your media card 1 On the Home screen or in a folder click the Options icon 2 Click Device 3 Click Storage 4 Clear the Media Card Support che...

Страница 190: ...smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smart...

Страница 191: ...he screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that ma...

Страница 192: ...the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Pres...

Страница 193: ...Press the Convenience key on the right side of your smartphone Troubleshooting Pictures Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartph...

Страница 194: ...hat you take 175 Change the video size and format 168 I can t open media files Try the following actions If you re trying to open a media file on your BlackBerry smartphone and your smartphone is conn...

Страница 195: ...ck the icon To stop a media file click the icon To move to the next media file click the icon To move to the previous media file or the beginning of the media file that is currently playing click the...

Страница 196: ...les 1 Do one of the following To sort videos on the Home screen click the Media icon Videos icon To sort pictures on the Home screen click the Media icon Pictures icon Picture Library folder To sort v...

Страница 197: ...r smartphone and your computer using a USB cable or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device The USB option in the dialog box that...

Страница 198: ...smartphone using BlackBerry Desktop Software With the BlackBerry Desktop Software you can synchronize media files including iTunes playlists and Windows Media Player playlists to your BlackBerry smart...

Страница 199: ...he screen 1 In the Accept connection request dialog box click Yes 2 In the Do you want to receive the incoming data dialog box click Yes Your smartphone stores each received file in the folder that ma...

Страница 200: ...ld the Volume Down key on the right side of your smartphone Turn on the audio boost feature if you re using a headset Press the Volume Up key until the audio boost feature turns on Pictures Zoom in Pr...

Страница 201: ...ress the Convenience key on the right side of your smartphone Troubleshooting Voice notes Some features aren t available on my smartphone The availability of certain features on your BlackBerry smartp...

Страница 202: ...one as a USB drive verify that you have closed the media transfer options in the BlackBerry Desktop Software If you encrypted the media files on your media card using an encryption key that your Black...

Страница 203: ...t alerts which alert you when particular contacts call you or send you a message Contact alerts are always turned on and don t turn off unless you select the All Alerts Off profile For example even if...

Страница 204: ...to be notified with the assigned ring tone or alert you can select the All Alerts Off profile 1 On the Home screen click the Sound and Alert Profiles icon 2 Click Change Sounds and Alerts Sounds for C...

Страница 205: ...wer level The notification for charging turns off when you turn on your smartphone Related information Turn off Bluetooth connection notification 323 Turn on flashing LED notification for wireless cov...

Страница 206: ...network ends the connection My smartphone isn t ringing or vibrating when I receive a call or message Try the following actions On the Home screen click the Sound and Alert Profiles icon Verify that...

Страница 207: ...r out from a webpage On a webpage press the key Zoom To zoom in slide your finger up on the screen To zoom out slide your finger down on the screen To turn off zoom mode press the key About tabbed bro...

Страница 208: ...a list of web pages that you visited recently 1 On the Home screen click the Browser icon 2 Press the key History Add a shortcut to your Home screen or Favorites panel You can add a shortcut to give...

Страница 209: ...files viewing pictures and downloading files View a full picture on a webpage 1 On a webpage highlight or pause on a picture 2 Press the key View Image To zoom in to or out from the picture press the...

Страница 210: ...on To send a web address for a web page that is in your bookmark list or browser history highlight a web page To send a different web address browse to a web page 2 Press the key Send Link or Send Pag...

Страница 211: ...dit Change the bookmark Press the key Click Save To delete a bookmark click Delete Send a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the key Bookmarks 3 Highlight a bo...

Страница 212: ...the Default Font Size field 4 Press the key Save Change your default search engine Your default search engine in the browser is also the default search engine that your BlackBerry smartphone uses when...

Страница 213: ...To receive a prompt before your BlackBerry smartphone uses your wireless service provider s browser portal to stream media from the Internet select the Switching to Carrier Network for Streaming Media...

Страница 214: ...curity About TLS The browser is designed to use TLS or SSL to encrypt data that your BlackBerry smartphone sends or receives over the Internet through the BlackBerry Enterprise Server Communication be...

Страница 215: ...pt data with weak digest algorithms change this field to Prompt Depending on the options that your administrator sets you might not be able to change this option Server Exceptions View a list of serve...

Страница 216: ...lable For example you can receive updates for weather reports stock quotes or breaking news When your smartphone receives an update a new browser push message might appear in the messages application...

Страница 217: ...e Enable Push check box 4 Press the key Save RSS feeds For more information about using RSS feeds on your BlackBerry smartphone on the Home screen or in a folder click the Social Feeds icon Press the...

Страница 218: ...To change the home page in the Home Page field type a web address To use your home page as the start page when you first open the browser change the Start Page field to Home Page 4 Press the key Save...

Страница 219: ...r press the key Options In the General section below Prompt Before clear the Switching to Carrier Network for Streaming Media check box Related information Receive a prompt before you close the browse...

Страница 220: ...nize fields in a contact calendar entry or email account some data or email can t be synchronized or reconciled If wireless data synchronization isn t available on your smartphone or if you turned off...

Страница 221: ...ork you must have an activation password For more information contact your administrator Research In Motion recommends that you regularly create and save a backup file on your computer especially befo...

Страница 222: ...d time period Agenda view displays all your scheduled appointments meetings and free time in a list 1 On the Home screen click the Calendar icon 2 Press the key View 3 Click a view Go to a specific da...

Страница 223: ...ple calendars on your smartphone you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service provider 1 On the Home screen click the Calen...

Страница 224: ...n responding to a meeting In a meeting invitation press the key View Calendar To return to the meeting invitation press the key Check availability of meeting participants To perform this task your wor...

Страница 225: ...if the meeting organizer has turned off meeting delegation 1 In a meeting invitation press the key Delegate 2 Click a contact To send the response without adding comments click Send Response To add a...

Страница 226: ...conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the participant access code 4...

Страница 227: ...y and Actions To change the snooze time for reminders change the Snooze field To change the default reminder time for calendar entries change the Default Reminder field 3 Press the key Save Related in...

Страница 228: ...screen click the Calendar icon 2 Press the key Options Calendar Display and Actions To change the default view change the Initial View field To change the start and end time for days change the Start...

Страница 229: ...Some characters in calendar entries don t appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry smartphone that contain special characters or accents your...

Страница 230: ...ption doesn t appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code that appear in either the Location field or the Notes sec...

Страница 231: ...is feature For more information contact your administrator 1 On the Home screen click the Contacts icon 2 Press the key Lookup 3 Type part or all of a contact name 4 Press the key on the keyboard 5 Pr...

Страница 232: ...your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless network Research In Motion recommends that you regularly create and save a backup file...

Страница 233: ...your computer For more information about synchronizing contact fields see the Help in the BlackBerry Desktop Software Add a pause or a wait to a phone number Use a pause or a wait to separate additio...

Страница 234: ...a new contact lookup click Lookup Attach a contact card to a message You can attach a contact card to an email a PIN message or a text message 1 When you are composing a message press the key Attach C...

Страница 235: ...in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Categorize a contact task or me...

Страница 236: ...ing a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost stolen or corrupted by an unforeseen issue Synchronize organizer data over the wireless...

Страница 237: ...izer data on your smartphone when a data synchronization conflict occurs Research In Motion recommends that you regularly create and save a backup file on your computer especially before you update an...

Страница 238: ...If your BlackBerry smartphone is associated with multiple email accounts you might have contacts from each email account on your smartphone For example if your smartphone is associated with a work ema...

Страница 239: ...ing the phone message list contact list and calendar 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Language 3 Change the Global Name Display field 4 Press the key...

Страница 240: ...picture Press the key Select Picture To delete the contact picture press the Delete Picture 5 Press the key Save Related information My contact pictures keep changing 239 About categories You can cre...

Страница 241: ...ynchronize the data in a custom contact list field with a text field in the email application on your computer For example you can t add a contact s birthday to a custom contact list field on your Bla...

Страница 242: ...ate Time Zone field to Prompt To have your smartphone update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On 4 Press the key Save Related infor...

Страница 243: ...Time Zone field to On 4 Press the key Save Related information The time on my smartphone isn t correct 244 Display a second time zone on the clock You can show two times zones on the clock For example...

Страница 244: ...e is turned on click Snooze Change alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Alarm section change the Alarm To...

Страница 245: ...he start stop icon again To send the results in a message press the key Send Results Click a message type Use the timer 1 On the Home screen or in the Applications folder click the Clock icon 2 Press...

Страница 246: ...hange alarm notification options 1 On the Home screen or in the Applications folder click the Clock icon 2 Press the key Options 3 In the Alarm section change the Alarm Tone field Volume field Snooze...

Страница 247: ...ime zone data on your BlackBerry smartphone To update the time zone data press the key Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such...

Страница 248: ...key Save Send a task or memo 1 On the Home screen or in the Applications folder click the Tasks icon or MemoPad icon 2 Highlight a task or memo 3 Press the key Forward As 4 Click a message type Chang...

Страница 249: ...smartphone these email messages should be filed or deleted in the email application on your computer Likewise any changes that you make to email messages in the email application on your computer sho...

Страница 250: ...p Software If you haven t saved anything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you...

Страница 251: ...up your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact ta...

Страница 252: ...prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click the application icon for an application that prompts you before y...

Страница 253: ...r copied text 6 Press the Menu key 7 Click Paste Hide the touch screen keyboard Your BlackBerry smartphone shows the touch screen keyboard when you tap a text field and hides the keyboard when you tap...

Страница 254: ...letter on the key The language that you are typing in determines the typing input methods that are available If you are typing in a language that has multiple typing input methods you can switch betwe...

Страница 255: ...ackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 For a keyboard do one of the fo...

Страница 256: ...t you re typing highlight the letter Click the alternate letter that appears on the screen To change a letter in a word after you finish typing the word click the word Highlight the letter Click the a...

Страница 257: ...lete Stop adding items to the custom dictionary automatically 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4...

Страница 258: ...entry 4 Press the key To change the Word Substitution entry click Edit Change the entry Press the key Save To delete the Word Substitution entry click Delete Turn off Word Substitution 1 On the Home...

Страница 259: ...end an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Spell Check 3 Change one or more options 4 Press the key Save Check spelling You can check spelling...

Страница 260: ...umber key Type a number in a number field Tap a number key You don t need to tap the 123 key Turn on NUM lock Touch and hold the 123 key until the lock indicator appears on the key To turn off NUM loc...

Страница 261: ...isplaying contacts in the list that appears when you type 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Typing 3 For a keyboard click Advanced Style Options 4 Cle...

Страница 262: ...lso set your BlackBerry smartphone to check spelling automatically before you send an email 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Spell Check 3 Change...

Страница 263: ...guese Romanian Russian Spanish Swedish and Turkish SureType technology doesn t recognize a word Use the list that appears when you type to help you build words that SureType technology doesn t recogni...

Страница 264: ...an application to a Convenience key Your BlackBerry smartphone has one or more Convenience keys on the side of the smartphone Depending on your theme you might not be able to change the application th...

Страница 265: ...key Save Troubleshooting Keyboard No application opens when I press a Convenience key Try the following If you haven t done so assign an application to the key Open the flip and press the Convenience...

Страница 266: ...creen or in a folder click the Options icon 2 Click Typing and Input Language To switch the typing input language by holding the Alt key and pressing the Enter key change the Shortcut Keys field to Al...

Страница 267: ...r BlackBerry smartphone might not support the characters For more information contact your wireless service provider or administrator I can t find a display language on my smartphone You can use the B...

Страница 268: ...htness field To change the length of time that the backlight stays on when you are not touching your BlackBerry smartphone change the Backlight Timeout field To stop the backlight from adjusting to li...

Страница 269: ...the key Hide Icon If the icon appears in other panels you can hide the icon in all panels or in the current panel only To show all hidden application icons press the key Show All Icons To stop hiding...

Страница 270: ...ing when you touch and hold your finger on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Input Touchscreen Sensitivity 3 Clear the Open Pop up Menu on Touch...

Страница 271: ...ck a theme 4 Click Activate To delete a theme click the theme Click Delete Related information My display changed 271 Personalize Screen display Change the display font 1 On the Home screen or in a fo...

Страница 272: ...display change the Color Contrast field to Reverse Contrast 3 Press the key Save Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry sm...

Страница 273: ...y smartphone for a period of time the screen turns off to conserve battery power You can change the length of time that the backlight stays on when you aren t touching your smartphone Related informat...

Страница 274: ...our location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology H...

Страница 275: ...uetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the GPS Data Source field 4 Press the key Save Prevent others from tra...

Страница 276: ...ature might not be supported If you are outdoors move away from buildings and expose your BlackBerry smartphone to open sky If you are indoors move close to a window If you have paired your smartphone...

Страница 277: ...martphone does not have an internal GPS receiver you can pair your smartphone with a Bluetooth enabled GPS receiver For more information contact your wireless service provider How to Compass View loca...

Страница 278: ...reen you should calibrate the compass manually for a more accurate compass reading 1 On the Home screen or in the Applications folder click the Compass icon 2 Press the key Calibration 3 Flip and tilt...

Страница 279: ...point of interest To view a new location in the Find an address field type an address Highlight the location To view a location for a contact in the Find a store caf etc field type the contact name Hi...

Страница 280: ...the key Find Location 3 In the Find a store caf etc field type information for a point of interest 4 Highlight the location 5 Press the key Display Details Add a location to your list of favorites 1...

Страница 281: ...ey Click a point of interest To specify a contact s address set the Start field to Find Location In the Find a store caf etc field type the contact s name Click the contact To specify a new location b...

Страница 282: ...pair your BlackBerry smartphone with a Bluetooth enabled GPS receiver 1 On the Home screen or in a folder click the Options icon 2 Click Device Location Settings 3 Change the GPS Data Source field 4...

Страница 283: ...gs for all other applications do not change 1 On a map press the key Options 2 Click Global Map Options 3 Do one of the following To view text on maps only in English change the Map Display Language f...

Страница 284: ...administrator has set an option for you a lock indicator appears beside the option field For more information about the features that are available on your smartphone contact your wireless service pro...

Страница 285: ...bout downloading apps with BlackBerry App World With BlackBerry App World you can search for and download games themes social networking apps personal productivity apps and much more Using an existing...

Страница 286: ...one About social networking apps You can use social networking apps on your BlackBerry smartphone to stay connected with your social networking contacts Depending on the social networking app you migh...

Страница 287: ...een if you are on call press and hold the key until the application switcher appears Click the Home screen icon Note If you press the key while you are on a call you will end the call even if you have...

Страница 288: ...o that it is not running in the background 286 Close an app so that it is not running in the background To optimize the performance of your BlackBerry smartphone try to close apps when you are finishe...

Страница 289: ...k how much free storage space you have On the Home screen or in a folder click the Options icon Click Device Storage Delete unneeded files On the Home screen or in a folder click the Files icon Find a...

Страница 290: ...email account uses a BlackBerry Enterprise Server your organization might not permit you to add or update smartphone apps For more information contact your administrator Try the following actions Veri...

Страница 291: ...y Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software contact your wireless service provider Error 205 T...

Страница 292: ...one deletes your smartphone data when you exceed the number of allowed smartphone password attempts If your email account uses a BlackBerry Enterprise Server your administrator might be able to change...

Страница 293: ...n Try the following actions Reload your BlackBerry Device Software The reload process deletes your smartphone data If the error message still appears after you reload your BlackBerry Device Software c...

Страница 294: ...ware 3 In the BlackBerry Desktop Software click Update 4 To download the most recent version of your BlackBerry Device Software click Get update 5 Do any of the following To keep a backup file of your...

Страница 295: ...able update is a complete software update your smartphone data is backed up on your smartphone and restored during the installation process Depending on the options that your wireless service provider...

Страница 296: ...n or corrupted by an unforeseen issue Connect your BlackBerry smartphone to your computer and open the BlackBerry Desktop Software For more information see the Help in the BlackBerry Desktop Software...

Страница 297: ...Berry Device Software Depending on the options that your wireless service provider or administrator sets you might not be able to perform this task If you recently updated your BlackBerry Device Softw...

Страница 298: ...reless network Verify that your smartphone has enough storage space to update the BlackBerry Device Software Verify that you re not roaming outside of your wireless service provider s wireless coverag...

Страница 299: ...indicators you might be in an area of reduced wireless coverage where some features are not available you might only be able to make a phone call or send and receive text messages You can call only e...

Страница 300: ...erry smartphone On the Home screen click the connections area at the top of the screen or click the Manage Connections icon To turn on a network connection select the checkbox beside a connection type...

Страница 301: ...k 303 I can t connect to a Wi Fi network 314 Check the status of network connections and services 1 On the Home screen click the connections area at the top of the screen or click the Manage Connectio...

Страница 302: ...are available You can also set your smartphone to turn off data services when roaming which might prevent you from receiving additional roaming charges For more information contact your wireless serv...

Страница 303: ...lready known to your smartphone click Select From Known Networks Click a wireless network Click Select Network To add a wireless network click Manual Entry Set the priority for the wireless network Ty...

Страница 304: ...n a folder click the Options icon 2 Click Display Screen Display 3 Select the LED Coverage Indicator checkbox 4 Press the key Save When your BlackBerry smartphone is connected to the wireless network...

Страница 305: ...onnected to a Bluetooth enabled device Related information About emergency calls and Emergency Callback Mode 47 Troubleshooting Mobile network I can t connect to the mobile network Try the following a...

Страница 306: ...ith Wi Fi technology your BlackBerry smartphone can access the Internet by connecting to a wireless router or wireless access point at your home work or in a hotspot area Your smartphone uses the Wi F...

Страница 307: ...Fi Other Ways to Connect Manually Connect to Network 3 In the SSID field type the name of the Wi Fi network 4 Click Next 5 In the Security Type field click the Wi Fi network security type and specify...

Страница 308: ...e screen or click the Manage Connections icon 2 Click Services Status Wireless coverage indicators Indicators in the upper right corner of the Home screen display the wireless coverage level for the a...

Страница 309: ...ctions only the ability of your smartphone model to connect to those networks 1 On the Home screen or in a folder click the Options icon 2 Click Device About Device Versions The types of networks your...

Страница 310: ...Some hotspots are free to use while others require payment Your wireless service provider might provide an application for your smartphone that allows you to log in to a hotspot If you do not have an...

Страница 311: ...i Fi Other Ways to Connect Manually Connect to Network 3 In the SSID field type the name of the Wi Fi network 4 Click Next 5 In the Security Type field click the Wi Fi network security type and specif...

Страница 312: ...SSID broadcasted Set whether the Wi Fi network broadcasts its SSID Automatically obtain IP address and DNS SetwhetheryourBlackBerry smartphonereceivesaroutableIPaddress asubnetmask DNSsettings and a...

Страница 313: ...Fi network Password If necessary type the password that you use to connect to the Wi Fi network CA certificate Set the root certificate that your smartphone should use to verify that it s connecting t...

Страница 314: ...e by automatically switching between the mobile network and available Wi Fi networks If your wireless service provider supports UMA and you subscribe to this service you might be able to make calls vi...

Страница 315: ...ons can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Setwhetherthird partyapplicationscanaccesstheInternetoryo...

Страница 316: ...i connection Your Wi Fi connection is turned on but you are not connected to a Wi Fi network or you are connected to a Wi Fi network but you cannot access BlackBerry services such as email messaging a...

Страница 317: ...nt you from connecting to certain wireless access points For more information contact your administrator If you re using the Push Button Setup method verify that the access point is enabled with Wi Fi...

Страница 318: ...n or turn off Bluetooth technology If you try to perform an action using Bluetooth technology you may be prompted to turn on Bluetooth technology On the Home screen click the connections area at the t...

Страница 319: ...nabled device press the key Connect If necessary verify that the same number appears in the dialog boxes on both paired devices To disconnect from a paired Bluetooth enabled device highlight the devic...

Страница 320: ...on your BlackBerry smartphone type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation that came with the Bluetooth enabled device The passkey i...

Страница 321: ...or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Highlight a Bluetooth enabled car kit 4 Press the key Transfer Contacts Related information I can t share...

Страница 322: ...n 2 Click a contact 3 Press the key Send Contact Card Send Using Bluetooth To receive a contact card in the Do you want to receive the incoming data dialog box that appears on the receiving device s s...

Страница 323: ...ervice allows you to connect your BlackBerry smartphone to Bluetooth enabled devices that support the transfer of data such as media files Desktop Connectivity This service allows you to connect your...

Страница 324: ...On the Home screen click the connections area at the top of the screen or click the Manage Connections icon 2 Click Networks and Connections Bluetooth Connections 3 Press the key Options 4 In the Ser...

Страница 325: ...ck Networks and Connections Bluetooth Connections 3 Highlight a paired Bluetooth enabled device 4 Press the key Device Properties 5 Set the Trusted field to Yes 6 Press the key Save To turn on the pro...

Страница 326: ...d device If your BlackBerry smartphone doesn t detect the Bluetooth enabled device that you want to pair with try making your BlackBerry smartphone discoverable for a short period of time Many car kit...

Страница 327: ...cation in your vehicle or turn your smartphone to face another direction The location of your BlackBerry smartphone s Bluetooth antenna in relation to your car kit s Bluetooth antenna may affect the B...

Страница 328: ...f icon might differ from the location or name in this task If you haven t set your BlackBerry smartphone to turn on and turn off automatically at specific times press and hold the key If you have set...

Страница 329: ...t backlighting to remain on for a shorter period of time and lower its brightness On the Home screen or in a folder click the Options icon Click Display Screen Display Turn off network connections you...

Страница 330: ...life of your battery Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone Related information Delete the original text from a reply message 72...

Страница 331: ...Clear the Media Card Support checkbox 5 Press the key Save Back up smartphone data to your media card To perform this task you must have a media card inserted in your BlackBerry smartphone and mass s...

Страница 332: ...martphone is low 333 View the amount of storage space used by media files 1 On the Home screen click the Media icon 2 Press the key Memory Use Repair files stored on your media card or on your smartph...

Страница 333: ...your smartphone If you encrypt the files using your smartphone password you can access the files on your media card in any smartphone that you insert your media card into as long as you know the pass...

Страница 334: ...OntheHomescreen clicktheMessagesiconorCalendaricon Press the key Options Stop storing sent messages on your smartphone On the Home screen click the Messages icon Press the key Options Email Preference...

Страница 335: ...all the files from it The application memory on my smartphone is low When the application memory available on your BlackBerry smartphone is low your smartphone displays a dialog box that lists applica...

Страница 336: ...guages To complete this task your BlackBerry smartphone must be connected to the wireless network 1 On the Home screen in the upper right corner click the search icon 2 Click the microphone icon 3 Say...

Страница 337: ...dvanced Press the key Last Note If you search for messages your smartphone doesn t search attachments To stop a search press the key Message search criteria Field Description Search Messages Specify w...

Страница 338: ...from the search results to your message inbox click Add All To delete the search results click Delete Search To start a new search click Search by CAUTION If you delete a message from the message sear...

Страница 339: ...ll the contacts click Add All to Contacts To view information for a contact click View To delete a contact from the contact lookup results click Delete To delete the contact lookup results click Delet...

Страница 340: ...fy that your BlackBerry smartphone has a strong connection to the wireless network Verify that the correct language is set for voice enabled search Related information Check the status of network conn...

Страница 341: ...n plain text and SDN entries appear in bold How to SIM card Add a contact to your SIM card 1 In the contact list press the key SIM Phone Book 2 Press the key New 3 Type the contact information 4 Press...

Страница 342: ...d into your smartphone or switch your SIM card 2 On the Home screen click the Contacts icon 3 When prompted to sign up for contact backup service select Yes To replace your SIM card phone book with th...

Страница 343: ...th a PIN code to add another level of security to your BlackBerry smartphone If you lock your SIM card with a PIN code other people cannot use their SIM card in your smartphone Before you can use your...

Страница 344: ...our BlackBerry smartphone password clear the Enable checkbox Related information About the smartphone password 344 I forget my smartphone password 34 Lock or unlock your smartphone You can lock the sc...

Страница 345: ...a folder click the Options icon 2 Click Device Application Management To set permissions for a specific third party application highlight the application Press the key Edit Permissions To set permissi...

Страница 346: ...asswords stored in the password keeper How to Security Security basics About the smartphone password If you set a BlackBerry smartphone password you ll be prompted to enter your password to unlock you...

Страница 347: ...Home screen or in a folder click the Options icon 2 Click Security Password Change Password Lock or unlock your smartphone You can lock the screen to avoid pressing it or making calls accidentally an...

Страница 348: ...ou can t stop the process after you start it If you reset your smartphone the process restarts after the smartphone restarts 1 On the Home screen or in a folder click the Options icon 2 Click Security...

Страница 349: ...the Password Keeper icon 2 Press the key Options 3 Change the Password Attempts field 4 Press the key Save Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper...

Страница 350: ...factor encryption In order to access the encrypted content you must provide your smartphone password and also connect your smartphone to your smart card reader When you lock your smartphone an open l...

Страница 351: ...stop encrypting data on your smartphone in the Device Memory section clear the Encrypt checkbox To stop encrypting files in the Media Card section clear the Encrypt checkbox Set encryption strength If...

Страница 352: ...memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry smartphone Examples of sensitive data include sensitive data in the cache for the key...

Страница 353: ...an section click Clean View the icon for the memory cleaning application on the Home screen 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Memor...

Страница 354: ...prise Server that supports this feature For more information contact your administrator If your administrator has provided you with a certificate authority profile you can enroll with the profile to d...

Страница 355: ...rties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Click a certificate Certificate properties Property Descri...

Страница 356: ...This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate li...

Страница 357: ...ate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate...

Страница 358: ...wing To trust the highlighted certificate click Selected Certificate To trust the highlighted certificate and all the other certificates in the chain click Entire Chain Revoke a certificate If you rev...

Страница 359: ...Add an email address to a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificates 3 Highlight a certificate 4 Press the key Asso...

Страница 360: ...folder click the Options icon 2 Click Security Advanced Security Settings Certificate Enrollment 3 Change the Certificate Revocation Check Interval field 4 Press the key Save PGP keys About PGP keys I...

Страница 361: ...a folder click the Media icon or Files icon 2 Find and highlight a certificate or PGP key 3 Press the key Import Certificate or Import PGP Key To view the certificate or PGP key press the key Display...

Страница 362: ...n date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type Thisfielddisplaysthestandardtow...

Страница 363: ...iption The PGP key has a corresponding private key that is stored on your BlackBerry smartphone The PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status...

Страница 364: ...A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid PGP key opti...

Страница 365: ...tificate servers Add a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings Certificate Servers 3 Press the key New Server 4 Specif...

Страница 366: ...ate Servers 3 Highlight a certificate server 4 Press the key Email Server or PIN Server Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced...

Страница 367: ...sword field to Yes 4 Press the key Save Change when your smartphone deletes the key store password 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Setting...

Страница 368: ...section change the Expires After field 4 Press the key Save Your BlackBerry smartphone downloads a new revocation status automatically when your smartphone uses a key store item with a status that is...

Страница 369: ...Home screen or in a folder click the Options icon 2 Click Security Password To use a smart card and your smartphone password to unlock your smartphone set the Authentication Type field to Smart Card...

Страница 370: ...mart card password based on the smart password filter that your smartphone applies to password fields 1 On the Home screen or in a folder click the Options icon 2 Click Security Password 3 If necessar...

Страница 371: ...authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry smartphone 1 On the Home screen or in a folder click the Options...

Страница 372: ...and password for a VPN profile 1 On the Home screen or in a folder click the Options icon 2 Click Security Advanced Security Settings VPN 3 Highlight a VPN profile 4 Press the key Edit 5 In the Usern...

Страница 373: ...smartphone is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data you might be prompted to accept or d...

Страница 374: ...lick Device Advanced System Settings TCP IP 3 Type the APN information 4 Press the key Save Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent third party app...

Страница 375: ...les or access module information such as an application name or version Themes Specify whether your smartphone can use third party applications as a source for customized themes Input Simulation Speci...

Страница 376: ...secure element Depending on your smartphone model and wireless service provider your smartphone might not use a secure element Related information Set permissions for a third party application 343 Co...

Страница 377: ...backup tool in the BlackBerry Desktop Software to backupyoursmartphonedatatoyourcomputer Todownload the BlackBerry Desktop Software from your computer visit www blackberry com desktop and select the a...

Страница 378: ...martphone password 345 I can t unlock my smartphone using my smart card Try the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is...

Страница 379: ...e To restore a service book click Undelete Run a diagnostic report If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or administra...

Страница 380: ...6 Press the key Save I can t run or submit a diagnostic report Try the following actions Try running the diagnostic report again In the diagnostic report press the key Repeat All Steps Verify that yo...

Страница 381: ...organizer data For more information see the Help in the BlackBerry Desktop Software Research In Motion recommends that you regularly create and save a backup file on your computer especially before yo...

Страница 382: ...nchronization conflict occurs when you change the same email or organizer data item on your BlackBerry smartphone and in the email application on your computer If you reconcile your email using wirele...

Страница 383: ...ything on your media card you can back up and restore most of your smartphone data using your media card If your email account uses a BlackBerry Enterprise Server you might be able to restore synchron...

Страница 384: ...r example you can t add a contact s birthday to a custom contact list field on your BlackBerry smartphone and synchronize it with the email application on your computer because the birthday field is a...

Страница 385: ...ers on my computer If your BlackBerry smartphone is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Software to reconcile email messag...

Страница 386: ...edia icon 2 Press the key Media Options 3 Select the Display Closed Captions checkbox 4 If necessary change the Appearance field Position field and Font Scale field 5 Press the key Save Related inform...

Страница 387: ...ally after 5 seconds change the Auto Answer Calls field to After 5s Bluetooth Headset Only To stop answering calls automatically after 5 seconds change the Auto Answer Calls field to Never 3 Press the...

Страница 388: ...When you turn on TTY support and you connect your BlackBerry smartphone to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry...

Страница 389: ...For example if the contact has a work number and a mobile number you can say call contact name work to call the work number Call extension extension number Say this voice command to dial an extension...

Страница 390: ...le You can change how your BlackBerry smartphone recognizes what you type by selecting a typing style 1 On the Home screen or in a folder click the Options icon 2 Click Typing and Language Typing 3 Fo...

Страница 391: ...trait view to use the alternate function on a key press the Arrow key Press a key on the calculator Convert a measurement 1 On the Home screen or in the Applications folder click the Calculator icon 2...

Страница 392: ...a corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Ext...

Страница 393: ...y ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GAN generic access network GPS Global Positioning System GSM Global System for Mobile Communica...

Страница 394: ...ne Certificate Status Protocol PEAP Protected Extensible Authentication Protocol personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PG...

Страница 395: ...M Removable User Identity Module SAN subject alternative name SDN A service dialing number SDN is a number that is preloaded on your SIM card by your wireless service provider that you can use to acce...

Страница 396: ...private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS Wireless Transport Layer Security RIM...

Страница 397: ...rade you will not be able to access content that requires the upgrade Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved This...

Страница 398: ...M SHALL HAVE NO OTHER OBLIGATION DUTY OR LIABILITY WHATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY THE LIMITATIONS EXCLUSIONS AND DISCLAIMERS...

Страница 399: ...THING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION Licensed by Q...

Страница 400: ...aScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reser...

Страница 401: ...the European Community Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Publis...

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