I cannot forward email messages from a personal account to my device
Depending on your email service provider, you might not be able to set up an existing email account to forward incoming email messages to
your BlackBerry® email address.
You might encounter one of the following situations:
•
Your email service provider might allow you to set up email message forwarding.
•
Your email service provider might set up email message forwarding for you, if you request the service.
•
Your email service provider might not allow you to forward email messages to other email addresses.
For more information about setting up or stopping email message forwarding, view the online help for your email account or contact your email
service provider.
I cannot add another email address or open attachments
To receive and send email messages from other existing email addresses or to open email message attachments on your BlackBerry® device,
you must upgrade your BlackBerry® Mail account to a BlackBerry® Internet Service account.
For more information, contact your wireless service provider.
User Guide
Troubleshooting for email message management
15
