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• To delete all diagnostic reports, click
Delete All
.
Set a default recipient for diagnostic reports
If you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to that recipient. If you
want to specify a recipient each time that you submit a report, do not set the default recipient.
1.
On the Home screen or in a folder, click the
Options
icon.
2. Click
Networks and Connections
>
Mobile Network
.
3. Press the
key >
Diagnostics Test
.
4. Press the
key >
Options
.
5. Type the contact information.
6. Press the
key >
Save
.
I cannot run or submit a diagnostic report
Try the following actions:
•
Try running the diagnostic report again. In the diagnostic report, press the
key >
Repeat All Steps
.
•
Verify that your BlackBerry® device is connected to the wireless network.
•
If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannot submit a diagnostic
report to a PIN, try submitting the report to an email address.
View the version number of the BlackBerry Device Software on your device
1.
On the Home screen or in a folder, click the
Options
icon.
2. Click
Device
>
About Device Versions
.
To return to the
Options
screen, press the
key three times.
Submit a Wi-Fi diagnostic report
1.
On the Home screen or in a folder, click the
Options
icon.
2. Click
Networks and Connections
>
Wi-Fi Network
.
3. Press the
key >
Troubleshoot
>
Wi-Fi Diagnostics
.
4. Press the
key >
Email Report
or
PIN Report
.
User Guide
Service books and diagnostic reports
268
Содержание CURVE 9300 - V 6.0
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