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CHAPTER 1: HEADLINE
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CHAPTER 6: TROUBLESHOOTING
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6. TROUBLESHOOTING
Problem: The Display Mode Switch is not functioning.
Solution: Unplug the switch from Host 1/2, wait 10 seconds, and then reconnect.
Problem: “Utility” is disconnected or shows abnormal information.
Solution: Close the Utility and reactivate it again.
Problem: There is no video on the monitor that is attached to the dock.
Solutions:
1. Check the video connection cables.
2. Unplug the power, wait 10 seconds, and then reconnect.
3. Check to make sure the latest version of the DisplayLink drivers are installed.
Problem: The video on the attached monitor is distorted or corrupted.
Solutions:
1. Check the video connection cables.
2. Check the video resolution under Control Panel -> Display -> Change Display Setting.
Problem: The video on the attached monitor is not displaying in extended mode.
Solutions:
1. Press the Windows logo key and P.
2. Toggle the display mode.
Problem: The audio jacks are not functioning.
Solution:
1. Right-click the Sound icon in the System Tray.
2. Select Playback devices.
3. Right-click and check both “Show Disconnected Devices” and “Show Disabled Devices”.
4. Right-click USB Audio device and select “Set as default.”
Problem: USB ports are not functioning on the dock.
Solution: Turn off the dock and unplug from the power, wait 10 seconds, turn on the power, and then reconnect again
Problem: DisplayLink Driver is not able to install.
Solution: You can download the latest DisplayLink driver from: http://www.displaylink.com/downloads/