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TROUBLESHOOTING & FAQ

38

The PC won’t boot into the correct graphics mode

If your graphics card supports VESA DDC (Display Data Channel), configure the
graphics driver by explicitly setting the make and model of the monitor. The
extender does not support plug and play (DDC) monitor selection. If this is an
issue, ask technical support about the availability of a DDC adapter.

Jitter is evident on video.

Adjust the clock and/or phase on your flat-panel. Contact Technical Support if this
fails to improve the situation.

Are you testing a system using a coiled drum of CAT5 cable? Try uncoiling the
cable. If this solves the video jitter, you should not have a problem after full
installation.

Can the extender be used with RGB video?

Yes.

6.2 Serial

My serial device does not function.

Check that the data rates of the device, extender units and PC COM port are all the
same.

Check the type of flow control used by the device and CPU. The extender supports
various combinations of RTS, CTS, DTR, and DSR. Some systems may require a
wiring adapter to transfer RI and DCD.

Attach the device directly to the serial port on the PC and test whether the problem
is a PC or extender problem.

Some serial devices cannot be hot-plugged. Try connecting the device to a powered
Remote Unit prior to booting the system.

Certain serial devices (such as Wacom graphics tablets) dynamically change their
baud rates. These products are not generally supported (although you may want to
ask the device manufacturer if a fixed rate driver is available). You may also want
to consider using a KVM Extender supporting Audio/Serial range as these have a
transparent serial port (up to 19.2Kb).

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Содержание ServSwitch ACU1001A

Страница 1: ...November 2009 ACU1001A ACU1002A ACU1004A ACU1005A ACU1008A ACU1009A ACUREM ACUSREM CAT KVM Extender 5 ...

Страница 2: ......

Страница 3: ...for all these applications Do you have just two PCs and need an economical alternative to keeping two monitors keyboards and mice on your desk Or do you need to share dozens of computers including a mix of IBM PC RS 6000 Apple Macintosh Sun Microsystems and SGI compatibles among multiple users with different access levels Does your switch have to sit solidly on a worktable and use regular everyday...

Страница 4: ...the manufacturer assume any liability for damages resulting from the use of the information contained herein The manufacturer reserves the right to change the specifications functions or circuitry of the product without notice The manufacturer cannot accept liability for damage due to misuse of the product or due to any other circumstances outside the manufacturer s control whether environmental o...

Страница 5: ...rence in which case the user at his own expense will be required to take whatever measures may be necessary to correct the interference Changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Shielded cables must be used with this equipment to maintain compliance with radio frequency energy emission regulation...

Страница 6: ...ce the use of correctly installed shielded STP FTP interconnection cable is advised Only use CPU cables and power supplies provided or recommended for use with this product When used in environments that have high levels of electromagnetic interference or excessive power ground noise you may experience disturbances to video and or data transmission If this is the case please refer to the Troublesh...

Страница 7: ...s allá a lo descrito en las instrucciones de operación Todo otro servicio deberá ser referido a personal de servicio calificado 9 El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso La colocación del aparato eléctrico sobre una cama sofá alfombra o superficie similar puede bloquea la ventilación no se debe colocar en libreros o gabinetes que impidan el flujo de...

Страница 8: ...eriodo de tiempo 17 Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orificios de ventilación 18 Servicio por personal calificado deberá ser provisto cuando A El cable de poder o el contacto ha sido dañado u B Objectos han caído o líquido ha sido derramado dentro del aparato o C El aparato ha sido expuesto a la lluvia o D El aparato parece no opera...

Страница 9: ... Unit and any power supplies can get warm Do not situate them in an enclosed space without any airflow Do not place the power supply directly on top of the Remote Unit This product is not suitable for use in isolated medical environments To safeguard against personal injury and avoid possible damage to equipment or property please observe the following Only use power supplies originally supplied w...

Страница 10: ...Remote Unit Installation 19 3 4 Connecting the Remote Unit 21 3 5 Local Unit Installation 24 3 6 Connection to Local Hubs 27 4 Remote Unit Configuration Operation 29 4 1 Video Configuration Overview 29 4 2 Video Adjustments 30 4 3 Other Remote Configuration Operation Options 32 5 Local Unit Operation 34 5 1 Overview 34 5 2 Operation of Dual Access Local Units 35 6 Troubleshooting FAQ 37 6 1 Video ...

Страница 11: ...pendix A Example Application 41 Appendix B Rack Mount Options 45 Appendix C Advanced Cabling Issues Skew 46 Appendix D Serial Port Setup and Operation 48 Appendix E Calling Black Box 51 Appendix F Specifications 52 ...

Страница 12: ...ul image for adjusting video No Serial Extender Yes Set Baud Rate and Flow Control Jumpers Set jumpers on remote and Local Units for required baud rate and handshaking flow control see page 48 Adjustment is not required for most applications Set Cable Length Jumpers Remove Remote Unit cover and set all three jumpers to position for Interconnect cable length see page 19 Install system 1 Connect Rem...

Страница 13: ...ches to the Remote Unit The Remote and Local Units communicate video and data information along the connecting CAT5 5e cable see Figure 1 Within the product range models are available with combinations of the following Serial transmission serial COM port for asynchronous RS232 devices operating at 1200 9600 or 19 200 bps 8 data bits no parity 1 stop bit Dual access allowing a second user console a...

Страница 14: ...rvSwitch Brand CAT5 KVM Extender system local Access ACU1009A ACU1008A and ACU1005A kits only Serial Transmission Kits ACU1002A ACU1008A Remote Unit ACUSREM KVM extension over CAT5 5e cables up to 300m Local Unit Remote Unit ...

Страница 15: ...t for SUN models Intelligent PS 2 keyboard and mouse or SUN keyboard emulation ensures PCs do not lock up and allows peripherals to be hot plugged Dual Access models allow local or remote operation Serial versions only Serial port enables any serial device to be extended at 1 2K 9 6K or 19 2K Baud Local Units are normally powered directly by the PC or switch Private Mode on dual access models allo...

Страница 16: ... Access Remote Unit ACU1004A Single Video Channel SUN KB Mouse Local Unit Single Access Remote Unit ACU1005A Single Video Channel SUN KB Mouse Local Unit Dual Access Remote Unit KVM and Serial Extension kits ACU1002A Single Video Channel PS 2 KB Mouse Serial Local Unit Single Access Remote Unit ACU1008A Single Video Channel PS 2 KB Mouse Serial Local Unit Dual Access Remote Unit Remote Units only ...

Страница 17: ...d refresh rates depend on cable length and cable type see Appendix F Specifications page 52 Extender Compatibility You can use ServSwitch Brand products belonging to the same family in any combination However it is not possible to mix Standard and Audio products within a system Serial products are not currently compatible with CATx units Family CAT5 CATx Micro Hubs Standard ACU1001A ACU1009A ACU10...

Страница 18: ...ure that it is compatible with your Local Unit or hub see Compatibility page 15 For information about connection and installation see Installation page 17 Interconnection Cable You will need CATx cable terminated with RJ45 plugs to connect the Local and Remote Units see Interconnection Cable Requirements page 18 Adjusting Video Video signals become distorted when transmitted over CATx cables To ge...

Страница 19: ...sing please refer to Appendix E Calling Black Box page 51 Extender Remote Unit 9V DC universal power supply for Remote Unit Extender Local Unit Only included in extender kits PS 2 versions 6ft 1 8m CPU KVM combination cable with PS 2 6 pin mini DIN male to male keyboard and mouse connectors and VGA video HD15 male to female connector Not included with individual Remote Units SUN versions 6ft 1 8m ...

Страница 20: ...s connectors should normally be in accordance with EIA 568B Pin Color EIA 568B Signal 1 2 White Orange Orange White Blue Video 3 6 White Green Green White Green Video 4 5 Blue White White Blue Red Video 7 8 White Brown Brown White Data Looking into the RJ45 socket on a Remote Unit Pin 1 is on the right and Pin 8 on the left EIA 568A wiring can also be used Contact Technical Support for details Wit...

Страница 21: ...ed along lengthy CATx cables At the factory Remote Units are configured to optimize the video signals for Interconnect cables up to 100m in length If you intend to use cables of 100 300m in length 1 Unfasten and remove the screws on each side of the Remote Unit 2 Carefully remove the top plate 3 Locate the three cable length jumpers on the Remote Unit s main circuit board see Figure 2 Power Mouse ...

Страница 22: ... jumpers to the positions appropriate for the CATx cable length used in the full installation While you have the Remote Unit s cover off you may also want to change some of the other jumper settings or DIP switch options Serial Port Setup If you are installing an ACU1002A or ACU1008A extender kit or ACUSREM Remote Unit you may want to configure the unit s for serial communication at this point Ple...

Страница 23: ...tion about the configuration of Extender units for serial communication 4 Connect the CATx cable to the INTERCONNECT socket on the front of the Remote Unit as shown in Figure 6 5 Turn the Brightness and Focus controls fully anticlockwise 6 Connect the 9V power supply to power the unit SUN Versions only During power up the CPU seeks a language ID code from the Remote Unit If the Remote Unit is not ...

Страница 24: ... ACU1001A and ACU1009A kits rear view Figure 4 SUN Remote Unit supplied with ACU1004A and ACU1005A kits rear view Connect to monitor Connect PS 2 keyboard and mouse Connect approved 9V power supply Connect to monitor Connect to SUN keyboard Connect approved 9V power supply ...

Страница 25: ... view Interconnect carries video and data signals Connect to Interconnect port on Local Unit using CATx cable Brightness adjusts image brightness Focus compensates video for smearing or over sharpness Connect to monitor Connect PS 2 keyboard and mouse Connect to serial device for example a touch screen Connect approved 9V power supply ...

Страница 26: ... PS 2 mouse port an active serial converter will be required Model No AC244A 3 If you have a dual access system connect the keyboard mouse and monitor for the local console to the appropriate ports on the Local Unit The ports may also be used to feed into a KVM switch 4 If you have a serial enabled unit connect the supplied serial cable between the serial port on the computer and the Local Unit 5 ...

Страница 27: ...009A only Connect to computer s video output Connect to computer s PS 2 keyboard and mouse ports ACU1001A and ACU1009A Connect to local PS 2 keyboard and mouse Connect to local monitor ACU1005A only Connect to computer s video output Connect to computer s SUN keyboard port ACU1004A and ACU1005A Connect to SUN keyboard ...

Страница 28: ... on computer ACU1008A only Connect to computer s primary video PS 2 keyboard and mouse ports using supplied cable INTERCONNECT carries video and data signals Connect to CATx cable connected to INTERCONNECT on Remote Unit ACU1002A and ACU1008A Connect to local PS 2 keyboard and mouse Connect to local monitor ...

Страница 29: ...U1006DRA ACU1012RA ACU1002A ACU1008A ACUSREM ACU1006SRA ACU1006DSRA A simple example of the use of a Local Hub unit is shown in Figure 11 For more complex examples showing the use of Local Hubs with ServSwitch Brand CAT5 KVM Extender Remote Units in efficient ways see Appendix A Example Applications page 41 Individual Local Hub operation is not covered in this guide Please refer to the documentati...

Страница 30: ...INSTALLATION 28 Figure 11 Simple system using ACU1006RA Local Hub and ACUREM Remote Units ...

Страница 31: ...al when it is transmitted over lengthy CAT5 5e cables Generally you only need to carry out this procedure after installation When you have installed your extender system run an application that requires a high screen resolution Examine the video image on the remote console s monitor You may see some of the following distortion effects Smearing Loss of Sharpness Black smearing at the right edge of ...

Страница 32: ...emote image will never be as sharp as the original The KVM Extender s equalization system produces good results for short to medium length cables 150m Adjusting Video Use the following step by step procedure to optimize the video image on the remote console 1 If possible view the online test card at ftp ftp blackbox com connectivity ServSwitch This is an image see Figure 12 created and used by the...

Страница 33: ...ee page 19 Use the Brightness control to adjust the brightness of the overall picture After adjusting this control you may need to re adjust the Focus control 4 If you are using a flat panel monitor in the remote consoles carry out auto adjustment as described in the monitor s documentation Sometimes manual adjustment of clock and or phase is also required for optimum results and minimization of j...

Страница 34: ...and then need to reset a console s keyboard and mouse you will need to re power the Remote Unit This also disables Private Mode operation in dual access systems see page 35 Power Mouse K board Video RJ45 Brightness Focus DIP Switch settings OFF ON Private Mode Video Disable YES NO SUN versions disables private mode Inactivity Timeout Period 15s 2s Console Switch Keyboard or Mouse Keyboard Only Scr...

Страница 35: ...mmand if you experience erratic movement of the mouse pointer or you have lost mouse movement after hot plugging the Local Unit into the CPU In the case of erratic mouse movement you may need to enter the command a number of times to re synchronize the mouse signal Alternatively stop moving the mouse for a few seconds and the operating system s mouse drivers may automatically re synchronize the si...

Страница 36: ...hed PC operates normally without requiring a keyboard or mouse to be attached to either the Remote or Local Units in the case of a dual access system You can therefore replace any keyboard or mouse attached to the extender system without disrupting the operation of the computer Power Requirements Local Units normally take power from the keyboard connection to the computer For video only applicatio...

Страница 37: ...witch 3 to the OFF position the system will also switch consoles if there is any detected mouse movement at the inactive console When the PC is booted the local console is active When you are activating a console the first key or mouse press is not passed to the PC ACU1008A only Serial communication across the Extender system continues even when the local console is active or in a Private Mode ses...

Страница 38: ... mode session To end a Private Mode session repeat the key sequence on the local console With non SUN versions remember that each press of the local console s Scroll Lock key also resets the keyboard and mouse Reset Keyboard and Mouse PS 2 versions Scroll Lock Press key twice to avoid starting stopping Private Mode session SUN versions Right Shift Scroll Lock Reset the remote console s keyboard an...

Страница 39: ...ctly See Appendix C Advanced Cabling Issues Skew page 46 I only need video extension not keyboard or mouse but I can t get a picture Have you powered the Local Unit The Local Unit gets its power from the CPU through the keyboard connection and it will not operate without it Use an external 5V PSU as described on page 34 The monitor sometimes goes blank for a second or two Check that the interconne...

Страница 40: ... Yes 6 2 Serial My serial device does not function Check that the data rates of the device extender units and PC COM port are all the same Check the type of flow control used by the device and CPU The extender supports various combinations of RTS CTS DTR and DSR Some systems may require a wiring adapter to transfer RI and DCD Attach the device directly to the serial port on the PC and test whether...

Страница 41: ...ard and mouse see page 33 Issue the Mouse Recovery command up to three times see page 33 Ensure that you have the latest driver for your mouse If you are using the extender with a KVM switch command the switch to reset the mouse Quit and restart the application Reboot the PC When I hot plug the Local Unit the mouse no longer moves When connecting the Local Unit to a live system connect the mouse c...

Страница 42: ...tained from end to end through any intervening patch cables panels and RJ45 connectors Please note that shielded cable is advised in order to maintain regulatory EMC compliance Can the extender system be used between buildings No Ground loops could damage the extender system and attached equipment Can multiple Local Remote Units be used by swapping the interconnection cable Local Units provide ful...

Страница 43: ...nd ACUSREM Remote Units to extend serial and KVM for up to six PCs Figure 14 Two remote serial touch screens with local access through a KVM switch Figure 15 using two ACU1008A kits Information distribution system sharing a single PC at up to six remote locations Figure 16 For more information about these or any other complex applications please discuss suitable extension architecture with Technic...

Страница 44: ...CATIONS 42 Figure 14 Serial extension for up to six CPUs ACU1006SRA Extender Hub Takes primary video keyboard mouse and serial signals from each CPU only two shown ACUSREM Remote Units connect to KVM console and serial device ...

Страница 45: ...uch screen network with local access to CPUs through KVM switch Local Units Take KVM and serial signals from two CPUs Remote Units Connect to touch screens KVM Switch local access ports connect to single KVM console through switch Two ACU1008A kits ...

Страница 46: ...stribution system sharing a single PC ACU1006DRA Extender Hub CPU connects to Port 1 local access ports are daisy chained to allow operation from any console and or video to be distributed to multiple locations ACUREM Remote Units connect to KVM consoles 5V PSU ...

Страница 47: ...onsists of two angled brackets To mount a unit 1 Remove the two screws from one side of the unit 2 Match up the lower pair of holes on a bracket with the vacant screw holes on the side of the unit 3 Using the original screws fasten the mounting brackets to the side of the unit 4 Repeat this procedure on the other side of the unit 5 Fasten the assembly to the rack unit Figure 17 RMK19U R2 Mounting ...

Страница 48: ...ssible or if you still observe color separation when using low skew cable you could try one of the techniques described in this section Optimizing pairs to match pairs for RGB video Delay line to delay fastest signals Patch cables to minimize visible distortion You can check the relative delays in the color signals using the test card as described on page 30 Skew causes the color bars in the test ...

Страница 49: ... setup it is desirable to have the green signal as the reference slowest This is because the human eye is extremely sensitive to additional green distortion introduced by delays If your system requires a large delay on the green signal try using a crossover patch cable at each end of the link instead of straight patch cables to connect to wall outlets In many cases the crossover should transfer th...

Страница 50: ...low control protocol using jumpers on the serial daughter board see Figure 18 in the Remote and or Local Units 1 Disconnect the unit s power supply 2 Open the unit by unscrewing the two screws on each side of the case 3 Locate the serial daughter board The following sections describe how to adjust the baud rate and hardware flow control protocol When you have finished replace the unit covers Figur...

Страница 51: ...ender system has been operating at 1200 locate the Baud Rate jumper block in the Local Unit and remove the jumper as shown in Figure 20 Baud Rate 9600 19200 Figure 19 Baud Rate Jumper Settings in Remote Unit see Figure 18 for location of jumper block Changing the Baud Rate to 1200 If you want to use the serial extension for a mouse device such as an industrial trackball you may want to change the ...

Страница 52: ... selection of alternative hardware flow control schemes across the CAT5 link Most applications will not require hardware flow control across the link and therefore the flow control jumpers are set to loopback by default and should not need adjustment The following diagrams show how the jumpers may be set for various flow control schemes Please contact Technical Support if you are unsure about seri...

Страница 53: ...urs The components involved in the problem that is what type of computers what type of keyboard brand of mouse make and model of monitor type and make of CAT5 cable etc Any particular application that when used appears to create the problem or make it worse The results of any testing you ve already done To solve some problems it might be necessary to upgrade the Extender s firmware If this turns o...

Страница 54: ...ge continuously variable Video Coupling DC Sync I O H V or composite TTL signal levels Sync Polarity is preserved Video Input Connectors HD15 Male Video Output Connectors HD15 Female Keyboard and Mouse KB Compatibility PC AT PS 2 or SUN Mouse Compatibility Standard PS 2 two three button Standard wheel mice Logitech 3 button PS 2 KB Mouse Connectors CPU 6 Pin MiniDIN Socket PS 2 versions 8 Pin Mini...

Страница 55: ...gh or looped back or none user selectable Software Transparent to software flow control Local Unit Connector DB9 Female DCE Remote Unit Connector DB9 Male DTE Power Requirements Local Unit 5V at up to 200mA supplied by PCs PS 2 keyboard port External PSU may also be connected through keyboard port Remote Power Supply 9V 2A 18W Regulated certified to all relevant safety standards Universal IEC Inpu...

Страница 56: ...g Weight 2 10 Kg ACU1009A ACU1005A Local Unit 202x100x36mm Remote Unit 202x100x36mm Shipping Weight 2 15 Kg ACU1002A Local Unit 202x100x36mm Remote Unit 202x100x36mm Shipping Weight 2 34 Kg ACU1008A Local Unit 218x100x36mm Remote Unit 202x100x36mm Shipping Weight 2 39 Kg Environmental Operating Temperature 0 to 40 C Storage Temperature 30 to 65 C Relative Humidity 5 90 non condensing Chassis Const...

Страница 57: ...NOTES ...

Страница 58: ...NOTES ...

Страница 59: ......

Страница 60: ...24 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park Dr Lawrence PA 15055 1018 World Wide Web www blackbox com Email info blackbox com Copyright 2009 Black Box Corporation All rights reserved Order toll free in the U S Call 877 877 BBOX outside U S call 724 746 5500 ...

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