Black Box KV9104A, Руководство пользователя

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APPENDIX: Troubleshooting
Possible Cause #3: There are too many levels of slaves.
Solution #3: Only one level of slave units is allowed. Make sure you only have one
level of slaves, then open OSD again to check to see if the master recognizes the
slave connection.
Problem: Keyboard strokes are shifted.
Possible Cause:
The computer was in the shifted state when last switched.
Solution: Press both Shift keys on the keyboard.
Problem: Keyboard with mouse (combination type) will not work properly.
Possible Cause: The keyboard with mouse connection is incorrect.
Solution: Insert the keyboard connector in the right connector on the ServSwitch’s
rear panel.
A.2 Calling Black Box
If you determine that your 4-, 8-, or 16-Port ServSwitch EC Series PS/2 and USB
KVM Switch is malfunctioning, do not attempt to alter or repair the unit. It
contains no user-serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.