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Problem:
A keyboard error appears when you power on the ServSwitch.
Possible Cause:
The keyboard cable connection is loose.
Solution:
Make sure that the keyboard cable connections are secure.
Problem:
Alphabet symbols on the computer’s monitor are blue or have shadows.
Possible Cause:
Resolution settings are incorrect.
Solution:
Under Windows Control Panel, set the computer’s video output to match
the highest resolution for the monitor with a large font for best performance.
Problem:
AutoScan does not switch PCs, and the ServSwitch beeps from time to
time while a red indicator flashes.
Possible Cause #1:
All PCs are powered off or only one PC is powered on. Scan
mode works only for powered-on computers.
Solution #1:
Power on all computers. To abort AutoScan, press the Left-Ctrl key
twice. Or, press any front-panel button to select a PC (this also stops AutoScan).
Possible Cause #2:
Scan type is eye-mark selected, but no PC is eye-mark selected in
OSD.
Solution #2:
Set proper scan type in OSD and determine which PCs are eye-mark
selected. To abort AutoScan, press the Left-Ctrl key twice. Or, press any front-panel
button to select a PC (this also stops AutoScan).
Problem:
The master/slave does not work.
Possible Cause:
The ServSwitch is improperly installed or the wrong cables are
used between the master and a slave switch.
Solution:
Make sure each slave’s console is connected to a master’s 1–8 port. Use
only 3-in-1 PS/2 cables for cascade connections. Press and hold the 1 and 2 buttons
to initiate K/M reset. Remove any possible power supply to the slave (unplug all
cables) before connecting it to the master.
APPENDIX: Troubleshooting
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