CHAPTER 6: Service Information
29
6.4 Calling Black Box
If you determine that your Extender is malfunctioning,
do not attempt to alter
or repair the unit. It contains no user-serviceable parts. Contact Black Box
Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used,
appears to create the problem or make it worse.
6.5 Shipping and Packaging
If you need to transport or ship your Extender:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Extender for repair, make sure you include everything
that came in the original package. Before you ship, contact Black Box to get a
Return Materials Authorization (RMA) number.
Содержание IC095A
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