Black Box Corporation
1000 Park Drive, Lawrence, PA 15055-1018
USA, Canada: www.blackbox.com,
EU, Africa, Asia, South America, Australia: www.blackbox.eu
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5.2.2 Can’t Ping Any PC on the LAN
If PCs connected to the LAN cannot be pinged:
- Check the 10/100 LAN LEDs on Firetunnel 30’s front panel. One of these LEDs
should be on. If they are both off, check the cables between Firetunnel 30 and the
hub or PC.
- Check the corresponding LAN LEDs on your PC’s Ethernet device are on.
- Make sure that driver software for your PC’s Ethernet adapter and TCP/IP software
is correctly installed and configured on your PC.
- Verify the IP address and the subnet mask of Firetunnel 30 and the computers are
on the same subnet.
5.2.3 Can’t Access Web Configuration Interface
If you are having trouble accessing Firetunnel 30’s Web Configuration Interface
from a PC connected to the network:
- Check the connection between the PC and the router.
- Make sure your PC’s IP address is on the same subnet as the router.
- If your Firetunnel 30’s IP address has changed and you don’t know the current IP
address, reset the router to factory defaults by holding the Reset button on the back
of your router for 6 seconds. This will reset the router’s IP address to
192.168.1.254.
- Check to see if your browser had Java, JavaScript, or ActiveX enabled. If you are
using Internet Explorer, click
Refresh
to ensure that the Java applet is loaded.
- Try closing the browser and re-launching it.
- Make sure you are using the correct User Name and Password. User Names and
Passwords are case-sensitive, so make sure that
CAPS LOCK
is not on when
entering this information.
- Try clearing your browser’s cache.
1. With Internet Explorer, click
Tools
>
Internet Options.
2. Under the
General
tab, click
Delete Files
.
3. Make sure that the
Delete All Offline Content
checkbox is checked,
and click
OK
.
4. Click
OK
under
Internet Options
to close the dialogue.
- In Windows, type
arp –d
at the command prompt to clear you computer’s ARP
table.
