Black Box 40418, Руководство пользователя

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MODEM ROUTER SWITCH
Appendix. Troubleshooting
A.1 Calling Black Box
If you determine that your Modem Router Switch is malfunctioning, do not
attempt to alter or repair the unit. It contains no user-serviceable parts. Contact
Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or
make it worse.
A.2 Shipping and Packaging
If you need to transport or ship your Modem Router Switch:
• Package it carefully. We recommend that you use the original container.
• If you are returning the Modem Router Switch, make sure you include
everything you received with it. Before you ship for return or repair, contact
Black Box to get a Return Authorization (RA) number.