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CHAPTER 6: Troubleshooting
6. Troubleshooting
6.1 Before Calling for Technical Support
If the Repeater fails, ask the following questions.
1. Is the Power LED on the Repeater lit?
NO
• Is the power adapter the proper voltage and cycle
frequency for the AC outlet?
Requirement Location
240 volts, 50 Hz
United Kingdom
230 volts, 50 Hz
Europe
120 volts, 60 Hz
USA/Canada/Mexico
100 volts, 50-60 Hz
Japan
240 volts, 50 Hz
Australia
• Is the power adapter properly installed in the
Repeater and in the outlet?
• Call Black Box Technical Support at 724-746-5500.
YES
• Proceed to step 2.