10
TROUBLESHOOTING
PROBLEM
EXPLANATION
RECOMMENDATION
My Pizza cooked
unevenly.
The heating element types
and location have been
specifically optimized to
cook a perfect pizza from
the center of the pan without
needing to rotate. Being off
center can cause one side to
cook a little faster than the
other.
• When placing pizza on the tray, pull
it out slightly with the tray handle to
better see where the true center is.
• If while cooking you notice this; pull the
tray out and use oven safe utensils (such
as a spatula or tongs) to move the pizza
back into center for the rest of the cook
time. Rotating the pizza can also help
if you are farther long in the cooking
process. Please note that opening the
door could impact the cook time.
The food took
longer to cook
than expected or
lacked crisp.
Preheating the appliance
properly can affect the
results; if a pizza is cooked
before the oven is at the
proper temperature the pizza
may take longer to cook and
could lack crisp.
• Always preheat the appliance for at
least 5 minutes prior to cooking.
My Pizza didn’t
turn out on the
Thin/Regular
setting.
or
Some frozen
snacks didn’t turn
out on the Frozen
Snack setting.
As with a normal oven, thick
foods will need more cooking
time than thinner foods.
Because this oven cooks so
quickly on the Thin/Regular
and Frozen Snack settings the
following may happen:
1. Pizzas with thicker crusts
or more toppings may
brown before the pizza is
truly cooked all the way
through. Some toppings
may even overcook while
the rest of the pizza needs
more time.
2. Frozen foods with various
thicknesses may have some
pieces done before others.
Some piece may even
overcook while others still
need more time.
3. Some thick or dense
frozen snacks might cook
unevenly. The higher heat
and IR intensity could
cause the food to overcook
on the outside, but still
need more time on the
inside.
• Inspect the food before choosing a
setting:
• If the pizza crust looks thick or there
are a lot of toppings (ex. supreme
pizza), you may want to consider
using the “Rising Crust” setting. The
lower IR intensity helps cook slightly
slower, giving the pizza more time to
cook all the way through.
• If frozen snacks have a large
variation in thickness or size, you
may want to consider using the
“Rising Crust” setting. The lower IR
intensity helps cook slightly slower,
giving the food more time to cook
all the way through.
• If frozen foods are very dense or
thick, you may want to try using the
“Rising Crust” setting. The lower IR
intensity helps cook slightly slower,
giving the food more time to cook
all the way through.
• If while cooking you notice this, turn
the control setting to “Rising Crust” and
allow it to cook until desired doneness.
If needed, remove items that are
finished cooking and allow underdone
items more time to finish cooking.
I want crispier
crust on my pizza.
As with a normal oven,
getting crispier crust requires
more time and in some cases
higher temperatures. Allowing
the pizza oven to preheat
longer will enable your oven
to reach a higher temperature
for desired results.
• Normal preheat is 5 minutes. Allow the
oven to preheat for a full 10 minutes
for crispier crust; follow the same cook
times listed in cooking chart provided.
• If cooking more than one pizza, allow
3-4 minutes of preheat between pizzas
in order to keep the pizza oven at the
correct temperature.
The unit is
smoking.
As with a normal oven,
leftover food or depress can
cause the appliance to smoke.
• Always clean your oven between uses
to avoid smoke and safety hazards.
• Upon first use you may notice a light
odor or smoke. This is normal and will
cause no harm.
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