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www.BISSELL.com
Troubleshooting
Problem
Possible causes
Remedies
Vacuum
won’t turn on
Battery isn’t fully charged
Charge battery. Follow charging
battery instructions on page 5
Wrong charger being used
Be sure to use only the charger sup-
plied with your product. The label on
the detachable hand vacuum will list
which charger can be used.
Brush roll
not turning
Brush roll is jammed
Remove obstruction.
Follow instructions on page 10
Brush roll needs to be reset
Follow instructions on page 10
Broken brush roll belt
Visit www.bissell.com
Vacuum
cleaner
has low
suction
Dirt container is full
Empty dirt container
Dirt container is not installed
properly
Position container correctly and
snap firmly into place
Foot is loose
Make sure foot is fully inserted into
body of unit
Filters need cleaning
Follow filter instructions on page 9
Filters need replacing
Visit www.bissell.com
Clog or obstruction in foot area
Detach foot from main body and
examine and remove clog from ports
Visible dirt
escaping from
cleaner
Dirt container is full of debris
Empty dirt container
Filter is missing or installed
incorrectly
Check filter for correct installation
Dirt container installed incorrectly
Position container correctly and
snap firmly into place
Vacuum won’t
charge
Not the correct charger
Use only the charger that comes with
the machine
WARNING
To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.
Please do not return this product to the store.
Other maintenance or service not included in the manual should be
performed by an authorized service representative.
