Product Support and Service
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7
Product Support and Service
If your instrument or software fails to function properly, if you have questions about how
to use or maintain your products, or if you need to send an instrument to BioTek for
service or repair, please contact our Technical Assistance Center (“TAC”).
Contacting the Technical Assistance Center
TAC is open from 8:30 AM to 5:30 PM (EST), Monday through Friday, excluding
standard U.S. holidays. You can send a fax or an e-mail any time.
Phone:
800-242-4685 (in the U.S.) or 802-655-4740 (outside the U.S.)
Fax:
802-654-0638
E-Mail:
Web:
www.biotek.com
Please be prepared to provide the following information:
•
Your name and company information
•
A daytime phone or fax number, and/or an e-mail address
•
The product name, model, and serial number
•
The onboard software part number and version (available via the keypad
by selecting
UTIL > TESTS > CHKSUM
)
•
Gen5 software version information (
Help > About Gen5
).
Returning Instruments for Service/Repair
If you need to return an instrument to BioTek for service or repair, please contact the
TAC for a Return Materials Authorization (RMA) number and the shipping address.
Repackage the instrument according to the instructions at the end of
Chapter 2:
Installation
.
ELx808 Operator’s Manual
Содержание ELx808
Страница 1: ...Operator s Manual Absorbance Microplate Reader ELx808 ...
Страница 2: ......
Страница 30: ...8 Chapter 1 Introduction BioTek Instruments Inc ...
Страница 100: ...78 Chapter 3 Operation BioTek Instruments Inc ...
Страница 136: ...114 Chapter 5 Preventive Maintenance BioTek Instruments Inc ...
Страница 144: ...122 Chapter 6 Error Codes BioTek Instruments Inc ...
Страница 146: ...124 Appendix A Sample Reports Samples with Calls on Matrix Report BioTek Instruments Inc ...
Страница 147: ...Curve Fit Report 125 Curve Fit Report ELx808 Operator s Manual ...
Страница 148: ...126 Appendix A Sample Reports BioTek Instruments Inc Samples with Calls on Column Report ...
Страница 149: ...Column Report without Samples 127 Column Report without Samples ELx808 Operator s Manual ...
Страница 150: ...128 Appendix A Sample Reports Panel Report BioTek Instruments Inc ...
Страница 151: ...Assay Detail Report 129 Assay Detail Report ELx808 Operator s Manual ...
Страница 172: ...150 Appendix C Adjusting the Power Input Voltage Setting BioTek Instruments Inc ...