BIOS Defender 500 Series, Руководство пользователя, Страница: 12 / 19

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Shipping
When shipping your Defender, be sure to follow some simple
guidelines to avoid costly damage to your property.
• Use adequate packing material. Whenever possible, use the
original packing that came with your Defender. Or use a Bios
Pelican carrying case, which provides a hard case shell for
protection of your valuable equipment. If you do not already
have a Bios Pelican case, visit us at www.biosint.com for
more information on obtaining one.
• Use a major freight carrier (e.g., FedEx, UPS) that supplies
tracking numbers.
• Insure your Defender. Bios is not responsible for damage
occurred during transit.
• Understand our mutual shipping obligations. Bios is
responsible for shipping cost only if the issue is product
related and the Defender is still under warranty.
Tips and guidelines for sending your Defender to Bios
If you are sending your Defender for repair or evaluation (rather
than elective Recertification), contact Bios for technical support
or troubleshooting assistance prior to shipping the unit. Pro-
vide us a detailed description of your issues. If we are unable
to resolve the situation by phone or email, we will issue you
an RMA (return merchandise authorization) number. Follow
online instruction for proper return procedure.
You can obtain an RMA number through our automated
web-based system at http://www.biosint.com/contactUs/
rmaform.aspx. RMAs also can be obtained through email
to service
@
biosint.com, or by telephone at 973.492.8400.
Our web site address is www.biosint.com.
Note: Bios will not evaluate or service your instrument without
an RMA number.
If we find the issues you have identified are application related
and not product related, an evaluation fee will be charged.
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