Is your telephone line supplied by
Telewest
or
NTL
? In
some areas, lines supplied by these companies do not
support the BT SMS service.
If you route your calls through a different service
provider from the one which supplies your line, it’s
possible that this could cause problems. Contact the
“I can’t receive
text messages.”
If there’s a problem with receiving text messages on
your phone, they will arrive as spoken messages — the
BT Message Centre will call you and you’ll be told how
to listen to your messages. Here’s what to do:
1 Check that the Receive phone number in your
Symphony 2600 has not been accidentally changed. Use
the steps listed on page to check the number, and
correct it if necessary. It should be
080058752
and the
Terminal number should be
9
.
2 If you’re sure the Receive number and Terminal number
are correct, try this: write a text message with just one
word —
Register
. Send the message to the number
00000
(five zeroes).
3 A short time later, you should receive a text message
from the Message Centre. You’ll then be able to receive
text messages as normal.
Troubleshooting
Check that the Send and Receive phone numbers in
your Symphony 2600 have not been accidentally
changed. Use the steps listed on page
to check the
numbers, and correct them if necessary —
Send:
1470P1709400
;
Receive:
080058752
Terminal:
9
Binatone Help Line for advice.
Binatone Help Line:
0845 345 9677
(Local Call rate)
49
31
