Help
The parent unit cannot find the camera unit in the
registered account.
•
Check if the camera has been turned on.
•
Tap the
Search Camera
button again.
The parent unit cannot log in to the registered
account.
•
Check if the account name and password are correct.
•
Check if there is any problem with the Wireless
Router or Internet Service.
•
Go to the home screen. Press
H
and then tap
Settings
>
Wireless & networks
. Tap the Wi-Fi
®
menu on the first row to turn it off and then tap again
to turn it on.
The parent unit has lost its link with the camera
unit.
•
Check if the camera unit has been turned off (LED is
off).
•
Move your parent unit and camera closer to the
How to obtain better video quality.
•
Go to
Camera Settings
>
Video Quality
and select
HQ (VGA)
.
Note that this will reduce the frame rate of the video
display.
The audio from the camera is breaking up.
•
This may be due to the network or interference
problem. Move your parent unit closer to the camera
and closer to the wireless router.
•
Press
L
on the left side on the parent unit briefly to
switch off the video display on the parent unit to
enable audio transmission only at more bandwidth.
There is a security warning shown on the display
when I log in to monitoreverywhere.com with
Internet Explorer on a PC.
•
Select
"No"
to continue, so that you can receive
video streaming on the screen.
Noise interference on your units
•
Your camera unit and parent unit may be too close.
Move them farther apart. Make sure there is at least 3
to 6 feet between the 2 units to avoid audio feedback.
•
Use of other 2.4GHz products, such as Bluetooth
®
systems or microwave ovens may cause interference
with this product. Keep the baby monitor at least 5
feet away from these products, or switch them off if
they appear to be causing the interference.
My parent unit does not turn on.
•
Make sure that the power adapter is securely
connected.
•
Make sure that you are using the power adapter that
was included with your parent unit.
•
Make sure that the parent unit is turned on.
wireless router.
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