Troubleshooting:
If system will not power on:
● Check that all cable connections are fully seated, and free of moisture and corrosion.
(some are hidden inside controller bag)
● Ensure batteries are powered on and charged sufficiently.
If system powers on, but does not provide assistance:
● Ensure both feet are on the ground and off the pedals. The unit calibrates the torque
sensing every time it’s switched on, and 95% of riders put one foot on the pedal and
then turn the unit on. By consequence, the calibration of the torque assist is “off kilter”
and you get almost no assist. To prevent this, keep your feet of the pedals when you
turn it on.
● Set assist level at console to “ECO” or higher.
○
Tap + / -
to set assist level
○
“Off”
= no pedal assist power
● Check that Speedometer sensor is positioned
5mm-10mm
from the magnet on the
spokes.
○ In some situations, it may be possible for the sensor to get knocked out of
position. Rotate the sensor and/or magnet as necessary to a functional
position.
○ These components are located on the rear wheel and frame.
● Check that all cable connections are fully seated, and free of moisture and corrosion.
Warranty Information:
We always want to keep you riding so we offer a warranty on electric assist products. The electric
assist world has very limited warranties so Green Gear Cycling is shouldering the cost of what we
offer in most cases.
Green Gear Cycling Inc.
Electric Assist Product Warranty
First we expect to deliver a fully functional product to you. We warrant our electric assist components
(motor, controller, throttle, charger, and displays) against defects in workmanship and materials for 1
year. Batteries come with a one month warranty. The most likely issues arise when a battery has not
been maintained properly. We recommend watching our "Proper Care of Your e-Assist Battery" video
to get the longest life out of your battery, plus review the
Battery Maintenance Guidelines
section
above.
This warranty is expressly limited to the repair or replacement of the defective part at the discretion
of Green Gear Cycling. This is the sole remedy of the warranty. This warranty applies only to the
original owner and is not transferable.
The cost of shipping of the defective components back to Green Gear Cycling is the sole
responsibility of the purchaser. Please call Green Gear Cycling to register a claim and obtain an
Return Authorization Number prior to shipping anything back to Green Gear Cycling.
