REV 6-2021
SILOGRO XL
Warranty Coverage
Big Moon Products Inc. obligation for the above listed
products is limited to the term set below. This warranty
extends to the original purchaser only. The warranty
period commences on the original purchase date
through 12 months. This warranty is not transferable to
subsequent purchasers. This warranty is subject to the
obligations, limitations, and exclusions listed below:
Big Moon Products Inc. [BMP] warrants the above
listed products against defects in materials and
workmanship for a period of one (1) year from the date
of original purchase. (Warranty Period).
If a defect arises and a valid claim is received by BMP
within the warranty period, at its option BMP will:
1. Repair the product using new or
refurbished replacement parts,
2. Exchange the product with a product or
component that is new or which has been
manufactured from new or serviceable
used parts and is at least functionally
equivalent to the original product
If a defect arises and a valid claim is received by BMP
after the first thirty (30) days of the Warranty Period,
a
round trip shipping and handling charge will
apply to any repair or exchange of the product
provided by BMP or its authorized service
centers.
BMP warrants replacement products or parts provided
under this warranty against defects in materials and
workmanship from the date of the replacement or
repair for ninety (90) days or for the remaining portion
of the original products warranty, whichever provides
longer coverage for you. When a product or part is
exchanged, any replacement item becomes your
property and the replaced item becomes BMP’s
property.
Obligations of Purchaser
The purchaser must establish, by dated sales slip,
invoice, or installation receipt, the date of original
purchase. In order to supply the customer with the
most up to date service we respectfully request the
purchaser to register their purchase by completing the
attached Warranty Registration Card and mail it to
BMP within 15 days of date receiving the purchase, or
submit via email to SILOGRO.com
*Items not covered: Chemicals; nutrients,
grow media, meters other accessories.
Limitations and Exclusions
The warranty is limited warranty. It covers the
performance system itself for the period stated. This
warranty negates or limits all other warranties implied
or expressed, except for those, which cannot be
negated or limited by law of the state in which the
product is used. BMP does not authorize or permit
any party, including its agents, distributors or dealers
to assume for it any other obligations or liability. In
no event will BMP be liable for any claim for any
damages arising from the use or loss of use,
installation, or repair of the SILOGRO including, but
not limited to freight damage, punctures, cuts, water
and/or sewage costs, freeze damage, or water
damage to surrounding areas, rooms, or furnishings.
Product specifications are subject to change without
notice.
* Neither fading, nor bleaching of the product due
to misuse of chemicals or UV rays is considered a
defect.
* Commercial use of the product will void the warranty.
* Demonstration or refurbished models will carry only a
90-day warranty.
Acts Invalidating Warranty
OUTDOOR USE- INDOORS USE ONLY!
This warranty is void if the SILOGRO has been
altered, misused, abused or has been repaired by an
unauthorized person, or is
not installed according to
the factory instructions.
Other acts that will void the warranty are operating the
SiloGro without water or improper water level, use of
an extension cord, improper chemical maintenance,
damage from ice or freezing, low voltage or excess
voltage, if applicable prolonged exposure to direct
sunshine or UV damage, defacing or removal of serial
numbers.
This warranty gives you specific legal rights that vary
from state to state. Specifications subject to change
without notice.
Obtaining Warranty Service
Please review the purchase and online self help
resources offered at
www.SILOGRO.com
before
seeking warranty, customers can find answers to many
of our most frequent questions. If the product is still not
functioning properly after making use of the above
resources, please contact our customer service center:
EMAIL:
Call 1-888-832-3003
Manufactured by: Big Moon Products Inc.
2621 NE 9
th
Ave. #12
Cape Coral, Florida 33909
Updated 6-1-2021
