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Bestcare LLC offers a limited warranty on all patient lifts, slings and accessories
to be free of defects in workmanship and product performance. This warranty is
extended only to the original purchaser/user and is therefore non transferable. Any
warranty claims must be submitted through an authorized dealer or distributor that
sold the original product with proper proof of sale and serial number supplied. Prior
authorization from Bestcare LLC is required for any warranty replacement and we
reserve the right to replace parts and or accessories in lieu of sending complete
new patient lifts. Dealers and distributors will be billed for any advance warranty
replacement items shipped and credited at 100% only when the defective items have
been returned to Bestcare LLC and proven defective. Product returned without a
Bestcare LLC return authorization will be refused. Returns received 30 days after the
issuance of a return authorization will also be refused as the authorization will have
expired. The final disposition of warranty claims will be subject to our inspection of
the returned items. Bestcare LLC has the right to determine valid claims based on
the individual circumstances of each claim. Warranty claims will be denied should
evidence of the following be determined:
•
Misuse of product , modification of product or failure to maintain as per the
owner’s manual
• Serial number removed or defaced
• Normal wear and tear
Bestcare LLC warrants the following products and components for the time period
specified:
• Lift frames and spreader bar: 3 years
• Actuator: 2 years
• Parts including casters, control box, PCB, pendant, charger: 2 years
• Batteries: 1 year
• Weigh Scale: 2 years
• Spryte stand aid all components: 2 years
• Hydraulic pumps: 1 year
• Reusable slings: 6 months
Bestcare LLC Single Patient Slings are designed for limited use with one patient
and may not be washed. Bestcare will replace any disposable slings found to have a
manufacturing defect. Normal wear and tear will not be covered under warranty.
WARRANTY POLICY
