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Troubleshooting Guide
The following list of encountered problems and solutions will assist you in determining
what may be causing your patient lift not to function as designed. If you have a problem
occurring which is not listed below please contact your dealer or technical support for help.
Do not attempt to repair or replace components or parts on your lift as this may void your
warranty or cause further problems that may result in patient injury. Stop using your lift
immediately if it is not functioning correctly or any warning beeps are heard.
I need to re-charge my batteries often or they fail to hold a charge when I charge
them.
• Replace the batteries or battery pack as they are at the end of their life cycle
• Batteries should be changed every 18-24 months depending on usage
The actuator will either go up or down but not both
• Replace your hand control as it is at the end of its life cycle
• Your control box may be malfunctioning
There is a grinding sound inside the actuator when lifting
• Replace your actuator as the internal gears are stripped
The actuator stops and starts while lifting or lowering
• Replace the batteries or battery pack as they are at the end of their life cycle
My lift will not operate even though it shows the batteries are charged
• Unplug the AC power cord from the control box as the lift will not work when the
control box/charger is connected to AC Power.
• Check to make sure the hand control is properly inserted all the way into the control
box port.
• Check to make sure the actuator plug is properly connected and inserted all the way
into the control box
• Your hand control needs to be replaced as it is at the end of its life cycle
If there is a problem you could not solve, please contact your dealer for assistance.
