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In addition to our thirty (30) days 100% Performance Satisfaction Guarantee for direct online purchases from Best
Kiteboarding, we also guarantee everything we sell to be free from defects in materials and workmanship under our “Fair
and Reasonable Timeframe” warranty. This Fair and Reasonable Timeframe warranty also extends to any product
purchased from our extensive retailer network across the world.
We understand that every kiter is different and that we all use and care for our equipment in different ways. A kiter who
kites several times every week might be satisfied with a typical six-month warranty, while a kiter who only kites once a
month can reasonably expect his equipment to last much longer than the duration of a standard warranty, and we agree.
We see no reason why you should have to pay extra for extended warranty support, especially if you take good care of
your gear.
The thinking behind our Fair and Reasonable Timeframe warranty is simple: it is the same quality of service that we would
expect for our own gear. If we think it is Fair and Reasonable to replace or repair your kite, then that's what we will do. If
you take good care of your gear and don't abuse it, then you deserve to be taken care of as well.
Please see the online
information for a list of exclusions from the warranty terms.
So you think you've got a legitimate request?
Get in touch with the shop where you bought the gear (the original
point of purchase), and the warranty investigation process will begin from there
. If you bought the gear from Best
online, call us or email us directly. If you bought the gear at one of our Authorized Best dealers, get in touch with them.
The warranty ONLY applies to new products bought directly from Best Kiteboarding or from an Authorized Best dealer.
Purchases from the “Pre-Owned” section of the Best Kiteboarding website, secondhand purchases, or E-Bay purchases
(and the like) are not covered under warranty, even if the products were listed as “new” or appear to be sold via a shop.
This Fair and Reasonable Timeframe Warranty gives you specific legal rights. You may also have other rights that may
vary from state to state or jurisdiction. If you have any questions about our limited warranty or would like to schedule a
return, simply contact our Customer Service by phone at 1-866-700-BEST, or 1-252-489-2959 if you are outside the US or
Canada, 9:00 AM to 5:00 PM, EST.
Request for additional information and updates to the product manuals should be sent to
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