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Frequently asked questions and resolutions

If you have problems on installations and using Smart Box, please refer to the frequent asked
questions as listed below for resolutions. If the problem still exists, please contact BenQ customer
service for help.

Network unavailable

• Please check validity of SSID signal strength and WLAN settings.
• If unable to discover 5GHz SSID, please make sure your WLAN access point supports 5GHz

frequency band and its wireless channel settings.

• If connected to WLAN but unable to browse web pages, it is possible there’s a problem with

your broadband modem such as powered off, malfunctioned, or incorrectly configured with
firewall, user ID, or password. Please contact your Internet service provider for assistance.

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Содержание JM-250

Страница 1: ...JM 250 Smart Box for Andriod User Manual...

Страница 2: ...the registered trademarks or copyrights of their respective companies and are used for informational purposes only Android Google Google Play and other marks are trademarks of Google Inc The Android...

Страница 3: ...on PDFs vary from applicable PDF readers BenQ is not responsible for the content of the websites or of similar resources which are maintained and controlled by third parties that may be linked from th...

Страница 4: ...nation of the said content and services In addition BenQ is not involved in any transactions you conduct in the websites or similar resources maintained by third parties You should contact the content...

Страница 5: ...Setup and connect Smart Box 14 Insert the microSD SDHC card For memory space expansion 14 Connect to HDMI port equipped televisions or monitors 16 Signal output from the Video Out port of your Smart B...

Страница 6: ...reen 32 Use smartphones or tablets as a mini touch panel of Smart Box Screen Link 34 Use smartphones or tablets as the remote controller BenQ Smart Remote 37 BenQ Smart Remote operation modes 39 Strea...

Страница 7: ...rroring 55 Pre installed apps guide 57 Settings 61 Wireless networks 61 Device 62 Personal 63 Accounts 64 System 65 Frequently asked questions and resolutions 66 Specifications 71 Safety warning notic...

Страница 8: ...PPs Settings Display Software functionality and hardware appearances in this book are described as contemporaneous as the product is first released which may be differed from software revisions or har...

Страница 9: ...9 Warning Knowledge of avoiding misusages false operation or improper behavior leading component corruption data loss or injury Icon Item Description...

Страница 10: ...bring you enjoyments of versatile cloud content services by BenQ but also provides all around multimedia playback ability in videos photos music and so forth moreover you can use it for web browsing a...

Страница 11: ...ions BenQ i Remote x 1 AA battery x 2 required Quick start guide x 1 Warranty card x 1 Supply varies from regions Purchase is required for excluded cables parts from the package Product appearances an...

Страница 12: ...h the included BenQ i Remote 3 microSD SDHC card slot Use this slot with microSD SDHC card purchase required to expand available memory space of Smart Box 4 USB 2 0 port For use with external keyboard...

Страница 13: ...n jacks on display terminals 7 HDMI connector To be used to connect Smart Box to the HDMI port on display terminals 8 DC in To be used as the power input of Smart Box Use the included USB power cable...

Страница 14: ...space expansion A microSD SDHC card purchase required expands available memory space of Smart Box Insert the microSD SDHC card into the slot on Smart Box to the full end with a click Make sure the co...

Страница 15: ...om the slot Please insert the microSD SDHC card as directed Incorrectly squeeze the card into the slot may cause damage Smart Box supports microSD SDHC cards with the capacity up to 64 GB The apps can...

Страница 16: ...Connect to HDMI port equipped televisions or monitors You have to connect Smart Box to the HDMI port on televisions or monitors to bring it into full play HDMI port on television or monitors HDMI cab...

Страница 17: ...Box Apart from the signal output via HDMI you can output the signal by connecting a 4 pin 3 5 mm length 17mm plug to 3RCA AV cable purchased separately to the Video Out port of your Smart Box Make sur...

Страница 18: ...ach convenient functions of Smart Box Please connect your USB keyboard and mouse to USB Type A port of Smart Box There is no guarantee of all USB keyboards and mice by every manufacturer to be compati...

Страница 19: ...pply Connect the included power adapter to DC in jack on Smart Box as illustrated below and then plug the adapter into a power outlet Please be sure to use Smart Box with the included power adapter to...

Страница 20: ...hard drives to Smart Box For external hard drives please make sure there is sufficient power supply and connect external hard drives to the USB port of Smart Box There is no guarantee of all USB exter...

Страница 21: ...e BenQ i Remote page 22 for details Screen Link see Use smartphones or tablets as a mini touch panel of Smart Box Screen Link page 34 for details BenQ Smart Control see Use smartphones or tablets as t...

Страница 22: ...mode LED indicator blinks in red once when switched to TV mode and blinks in red once afterward with any button pressed When switched to TV mode BenQ i Remote can be operated as an exclusive BenQ TV...

Страница 23: ...confirm 4 Mode Smart Box TV Press and hold for 5 seconds to switch mode between Smart Box and TV 5 Volume up down Smart Box TV Press to increase decrease volume 6 LED indicator Smart Box LED indicator...

Страница 24: ...nu 10 Mute Smart Box TV Press to mute the sound and press again to resume 11 Enlarge shrink Smart Box Press to enlarge shrink display area if supported by apps Ex Photo browsing apps Channel up down T...

Страница 25: ...ote and the dongle be in line of sight Do not strike or drop BenQ i Remote Do not wet BenQ i Remote or put it in damp Do not expose BenQ i Remote to direct sunlight Scorching heat may damage BenQ i Re...

Страница 26: ...e a new battery immediately when the old one exhausted Remove battery from BenQ i Remote if not using BenQ i Remote for a long time Chemicals leaked from battery may cause skin irritation and corrode...

Страница 27: ...ID and its password in hand 1 Wait for the Smart Box to boot up with the BenQ screen This may take a moment 2 Choose a preferred language and select Set up the network date and time Google Account req...

Страница 28: ...ed for your region Once the initial setup is complete and you have logged into Google Account successfully you are recommended to update all the preload apps immediately to have the most up to date ve...

Страница 29: ...volume by following methods Press volume up down button on BenQ i Remote Go to Settings Advanced More Settings Sound Volumes Update Smart Box software System software of your Smart Box will be update...

Страница 30: ...website 1 Make sure Smart Box is connected to the Internet 2 Visit the local BenQ website from www BenQ com and check if a new version of software is available 3 If a new software version becomes ava...

Страница 31: ...eed initial setup Automatic update Local update and Manual update now will erase all self installed apps Be sure to back up all self installed apps beforehand If you choose to update from self downloa...

Страница 32: ...u turned on Smart Box the main screen appears as below You may press home button on BenQ i Remote to return the main screen at once while using other apps Use scroll wheel on BenQ i Remote to select a...

Страница 33: ...art devices 3 Google Select to launch Google apps 4 ALL APPs Select to launch the list of all installed apps 5 Browser Select to browse the Internet as if with a computer 6 Media Player Select to mani...

Страница 34: ...r the gyro Screen Link supports smart devices with Android 4 0 iOS 6 0 or later and you can download it via Google Play or App Store to turn your smart device to a mini touch panel of Smart Box Before...

Страница 35: ...martphone or tablet Click on the icon of Screen Link 3 You should be able to see everything on your smartphone or tablet exactly the same as on your TV screen and you can use your smartphone or tablet...

Страница 36: ...Box in hand To do so simply press on your smart device to pick a Smart Box from the list Screen Link streams contents of Smart Box in 480p resolution to the smart device If the native screen resoluti...

Страница 37: ...ce to download the app 3 A QR code will be revealed on the display with a text field for e mail address input Use your smart device to scan the QR code and directly download the app or input an e mail...

Страница 38: ...work such as connecting to the same wireless access point before establishing connection Only at a time can one smart device with BenQ Smart Remote remotely control Smart Box You have to drop the curr...

Страница 39: ...mode Text You may switch to the mode suits you best depending on features and the necessity of each app for your handy operation Remote controller mode D pad Tap to launch BenQ Smart Remote Once conn...

Страница 40: ...up down left right to select items on the screen Tap OK to confirm 5 Tap this button to back to previous page or previous level of menu 6 Tap these 4 color buttons for certain functions where availab...

Страница 41: ...ng fingers on a touch panel for The layout in cursor mode is illustrated as below Item Description 1 Tap this button and swipe right to reveal BenQ Smart Remote properties and information as well as s...

Страница 42: ...touch panels on smart devices Use both fingers simultaneously swiping up and down on this area for scrolling web pages 4 Tap this button to back to previous page or previous level of menu 5 Tap this b...

Страница 43: ...re switching to text mode The layout in text mode is illustrated as below Item Description 1 Tap this button and swipe right to reveal BenQ Smart Remote properties and information as well as set curso...

Страница 44: ...to the text field 5 Tap this button to have Smart Box enter standby mode 6 Tap this button to mute Tap again to resume 7 Given selected characters in the text field tap this button to replace selected...

Страница 45: ...n smart devices with touch panels to your Smart Box to watch your family together 1 Make sure your Smart Box has connected to the Internet 2 At the main screen of Smart Box select ALL APPs Playtogo se...

Страница 46: ...of your Smart Box s MAC address If you wish to rename select Device name to rename it You smart device will use the function by discovering the name 5 Make sure you have downloaded and installed Play...

Страница 47: ...ame wireless access point and networking is available 7 Launch Playtogo app on your smart device The help screen appears if first launch Shut the help screen to proceed to channel list of Playtogo The...

Страница 48: ...smart device and tap to play the video and transfer the content to the playback device Select Send to for the playback device name which is the name you set in step 4 at top of the screen if first str...

Страница 49: ...l playback via BenQ Smart Remote Launching BenQ Smart Remote at Playtogo varies from operating systems If iOS tap BenQ Smart Remote at bottom right whereas if Android tap BenQ Smart Remote at top righ...

Страница 50: ...ts applicable to Android devices 1 Please make sure your Smart Box and Android device are turned on 2 Please make sure both Smart Box and the Android device are in the same local network such as conne...

Страница 51: ...e is capable of identifying the playback device Smart Box Select the media file to be played on your Android device The graphic user interface layout varies from Android devices The selected media fil...

Страница 52: ...mart Box and smartphone tablet are in the same local network such as connecting to the same wireless access point and networking is available 3 Please make sure you have downloaded and installed the a...

Страница 53: ...t by selecting Media Player Media center DLNA_DMP 5 On your Smart Box tap the name of your smartphone tablet in Media Player Media center Media Player You have setup the connection between your smartp...

Страница 54: ...evice Smart Box For further settings on browsing and sharing if required please carry out at the time being Please refer to the user guide of the application for details 4 Select Media Player Media ce...

Страница 55: ...heir screens to Smart Box without any intermediate equipment To use Screen Mirroring 1 At Smart Box select ALL APPs Screen Mirroring 2 At your smart device select the term Miracast or similar and then...

Страница 56: ...on your smart device will be mirrored to Smart Box The device name of your smart device will be listed after Peer List as in the sketch above Due to hardware divergence and software discrepancy not ev...

Страница 57: ...ription 4K Movie Player Select to play videos or 4K files APP Installer Select to directly install apk files in internal memory of Smart Box the memory card or the external USB storage device BenQ Sug...

Страница 58: ...d receive e mails once configured Supported protocols are POP3 IMAP and Exchange Entertainment Select to catch the latest entertainment news in videos Gallery Select to browse the images stored on the...

Страница 59: ...x the memory card or the external USB storage device Google Play Movies TV Select to search or purchase movies or TV programs in Google Play Google Play Music Select to search or purchase music in Goo...

Страница 60: ...to search for webpages and pictures over the Internet via Google search engine with keywords via voice input YouTube Select to search and watch online videos in YouTube You can install or uninstall a...

Страница 61: ...for wireless network connectivity Informs a list of available WLAN networks once switched on Ethernet Switches for Ethernet networking Configures Ethernet networking Data usage Reveals uploaded and do...

Страница 62: ...ts font size on the screen Storage Reveals total space of every available memory and occupied storage space Apps Reveals all installed apps on Smart Box including downloaded apps and executing apps Pe...

Страница 63: ...n of your Smart Box restaurants in the proximity can be revealed Security Administrates apps installation acknowledgment and manages credential storage Language input Language Sets the language for Sm...

Страница 64: ...Description Add account Manages accounts and available services on Smart Box You can administer accounts associated with Google Facebook and e mail as well as decide information synchronization types...

Страница 65: ...nually when Automatic date time disables Select time zone Sets current time zone manually Use 24 hour format Sets time format to 24 hour clock Choose date format Sets date format manually Developer op...

Страница 66: ...able Please check validity of SSID signal strength and WLAN settings If unable to discover 5GHz SSID please make sure your WLAN access point supports 5GHz frequency band and its wireless channel setti...

Страница 67: ...t not loosed Make sure whether the using of BenQ i Remote is not far away from Smart Box Make sure whether BenQ i Remote and the dongle are in line of sight Make sure whether the dongle is irradiated...

Страница 68: ...e way down or muted If connected to an amplifier please make sure whether the amplifier turned on and the volume is set correctly Make sure whether the display has been connected with power supply If...

Страница 69: ...pted to Smart Box If the app is not applicable please select Settings Advanced More Settings Apps Downloaded to clear data force stop and relaunch this app Smart Box not responding If Smart Box does n...

Страница 70: ...icient Internet bandwidth It is recommended to apply at least 8Mbps subscribed bandwidth to keep screen easy and smooth especially for watching online high definition videos Check whether any app upda...

Страница 71: ...4 4 KitKat Memory DDR3 1GB Storage NAND flash 8GB Wireless IEEE 802 11 a b g n dual band 2 4 5GHz Ports Interfaces HDMI x 1 USB 2 0 x 2 microSD card slot x 1 AV out x 1 RJ 45 jack x 1 IR receiving po...

Страница 72: ...72 Other Dimension antenna excluded 107 9 length x 105 2 width x 21 5 height mm Weight Andriod Smart Box base unit Approximate 260g Power input 5V 2A...

Страница 73: ...or damp and keep it away from liquids such as drinks or faucets Please do not expose this device to direct sunlight or the glare and keep it away from any heat source such as radiators furnaces or an...

Страница 74: ...pter with papers or any objects to reduce the cooling effect Please do not use the adapter in bags Please do not use the adapter in the proximity of excessive moisture Please do not touch the adapter...

Страница 75: ...roduct contains wireless module that supports 5GHz spectrum 5GHz spectrum regulated in Malaysia 5 150 5 250GHz 5 250 5 350GHz 5 725 5 875GHz Thailand 5 150 5 250GHz 5 250 5 350GHz 5 725 5 825GHz UAE 5...

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