71
Category
Problem
Cause
Solution
Windows
Software
When presenting a
video file via Gom
Media Player, the full-
screen image is cut
into upper and lower
halves.
Media player
Use other media players to play
video files, such as Windows Media
Player.
Web
manage-
ment
Cannot Log in
Forget the account and
password.
1. Reset the Host.
2. The default log in account: admin
3. The default log in password: 0000.
Laptop cannot
connect the SSID
with the correct
password by Wi-Fi.
Laptop Wi-Fi module
cannot support 802.11
AC.
Laptop can connect to the Host
with an Ethernet cable instead of
Wi-Fi connection.
SD Card
The guide screen
show “
Security
Module
Unplugged
” UI tips.
The Host hardware
loses the SD card.
Contact the hardware device
vendor's technical support or BenQ
Support for help.
The guide screen
show “
Security
Module Broken
”
UI tips.
The SD card had been
broken.
Contact the hardware device
vendor's technical support or BenQ
Support for help.
Error code
RX Error Code
Cause
1100
TX return Error
1101
Pairing Timeout
1102
Stop pairing
1103
Pairing limit reached
1200
5G Wifi is off
1201
Failed to open pairing hotspot
1202
Failed to get 5G Wifi
1203
Failed to close pairing hotspot
1300
Failed to find USB-port
1301
Failed to open USB-port
1302
Failed to find USB endpoint