32 Troubleshooting and service information
Eng
lish
Troubleshooting and service information
If your camera cannot operate normally, see the frequently encountered problems and
solutions listed below. If the problem persists, contact your nearest service center or
technical support.
Problem
Cause
Solution
The camera
cannot power up.
There is no battery or the battery is
not inserted correctly.
Insert the battery correctly.
The battery has no power.
Replace the battery.
The battery power
is draining quickly.
The external temperature is
extremely low.
--
Many shots are being captured in
dark places, requiring a flash.
--
The battery or
camera is warm.
The camera or flash was used
continuously over a long period of
time.
--
The flash does not
fire or recharge.
The camera flash is turned off.
Set the flash to Auto Flash.
The light source is sufficient.
--
Even though the
flash fired, the
image is dark.
The distance to the subject is
greater than the flash's effective
range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is write-
protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
I cannot download
images from the
camera to my
computer.
The free space on the hard disk of
your computer is insufficient.
Ensure that the hard disk has
enough space for running Windows
and that the drive for loading image
files has free space equal to or
greater than the memory card in
the camera.
There is no power being supplied
to the camera.
Replace the battery.
E103X_E123X_UM - EN.book Page 32 Thursday, August 6, 2009 10:37 AM
