Guarantee certificate (IRL)
107
Guarantee certificate (IRL)
Without prejudice to any claim the user (customer) may have in relation
to the dealer or retailer, the customer shall be granted a manufacturer’s
Guarantee under the conditions set out below:
•
In the case of new devices and their components exhibiting defects
resulting from manufacturing and/or material faults within 24 months
of purchase, BenQ Mobile shall, at its own option and free of charge,
either replace the device with another device reflecting the current state
of the art, or repair the said device. In respect of parts subject to wear
and tear (including, but not limited to, batteries, keypads, casings,
small parts on casings, protective coverings where included in the scope
of delivery), this warranty shall be valid for six months from the date of
purchase.
•
This Guarantee shall be invalid if the device defect is attributable to
improper care or use and/or failure to comply with information
contained in the user manuals.
•
In particular claims under the Guarantee cannot be made if:
•
The device is opened (this is classed as third party intervention)
•
Repairs or other work done by persons not authorised by
BenQ Mobile.
•
Components on the printed circuit board are manipulated
•
The software is manipulated
•
Defects or damage caused by dropping, breaking, lightning or
ingress of moisture. This also applies if defects or damage was
caused by mechanical, chemical, radio interference or thermal
factors (e.g.: microwave, sauna etc.)
•
Devices fitted with accessories not authorised by BenQ Mobile
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