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Bend-Tech Dragon
Troubleshooting Guide
Mach3
09
10.17 Running Warp 9 Utility
If the ESS board is waiting for communications and Amber Link Light is on, the Ethernet port
on the computer needs to be configured for use. Typically the software will display a wakeup
error message that reads: “The ESS did not respond to the wakeup message. If this is a new
profile, you will need to enter an IP address. Is your ESS powered and connected?”
Select YES to try connecting again, click NO to enter a new IP address, or click CANCEL to
stop trying to connect to the ESS.
If the Warp 9 scu tool needs to be run, on the Dragon computer go to C:\2020SSI\Bend-Tech
7X\mach.
Click on warp9_scu_tool.
The computer will ask if changes are allowed to be made to the computer. Click YES.
Click Start PC Configuration.
Note
This process does not always work as expected. If problems persist, contact Bend-Tech
Support.
10.18 Mach3 Lost Communications while Operating
Problem
Cause
Mach3 Lost Communications
Bad Ethernet cable.
Bad connection at either end of the Ethernet cable.
Ethernet cable routed too close to the Torch lead or other
electrical cables.
Torch ground is loose at the Trolley or alligator clamp.
In some situations the Smooth-Stepper will lose communication with the computer. A message
window will appear that says, “The Smooth-Stepper has failed to communicate properly for
an extended amount of time.” The message will ask to exit Mach3 then cycle power on the
Smooth-Stepper.”
It will also read, “If you unplugged the USB cable while Mach was still running, then that is