Issue
Potential cause
Potential solution
Sound is distorted
or weak?
Is the receiver wire broken or the earmold
clogged?
Consult your hearing care professional.
Battery drains very
quickly.
Did you leave your hearing aid on for long
periods of time?
Always turn off your hearing aids when
you are not using them, e.g. during the
night.
Is the hearing aid 3-4 years old?
Visit your hearing care professional.
Hearing aid is not
charging
Is the hearing aid sitting correctly in the
charger?
Reinsert the hearing aid in the charger.
(See the user manual for your charger.)
Is the hearing aid charger charged
(Premium charger only) or plugged into a
power source?
Plug the charger in to a power source.(See
the user manual for your charger.)
FAQ on rechargeable batteries
Question
Answer
How should I prepare a new battery?
No preparation is required in a normal use situation. Simply
charge your hearing aids as described in this user guide.
Can I damage a battery by incorrect use?
Only if you expose it to extreme temperatures or excessive
physical force.
Troubleshooting
45
Содержание Celebrate XC
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