13
Ad
ditional Inf
ormation
ADDITIONAL INFORMATION
Troubleshooting
Problem
Suggestion
I cannot dial out.
• Make sure you have a dial tone before dialing. The handset may take a second or two to find the base
and produce a dial tone. This is normal. Wait an extra second before dialing.
• Make sure your phone is set to the correct dial mode for the type of service that you have (pulse or
touchtone). Refer to the Installation section of this user’s manual to set the dial mode.
• If the other phones in your home are having the issue, the problem is in your wiring or local service.
Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio or other appliance may cause the
phone to not dial out properly. If you cannot eliminate the background noise, first try muting the handset
before dialing, or dialing from another room in your home with less background noise.
My handset
beeps four
times and isn’t
performing
normally.
• Make sure the power cord is securely plugged into the base. Plug the unit into a different, working
outlet not controlled by a wall switch.
• Move the handset closer to the base. You might have moved out of range.
• If the handset is in its base and the charging light does not come on, refer to
The charge light is off
in this troubleshooting guide.
• Reset the base. Unplug the unit’s electrical power. Wait for 15 seconds then plug it back in. Allow up
to one minute for the handset and base to reset.
• Other electronic products can cause interference with your cordless phone. Try installing your phone
as far away from these types of electronic devices as possible: wireless routers, radios, radio towers,
pager towers, cell phones, intercoms, room monitors, televisions, personal computers, kitchen
appliances and other cordless phones.
