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Troubleshooting
Problem:
The mouse is not detected at boot up.
Solution:
• Check the cables and make sure that they are inserted properly.
Problem:
The computer boots up fine, but the mouse does not work.
Solution:
• Make sure it is plugged in properly.
• Make sure the mouse works when directly plugged into the
computer. Rebooting may be necessary when trying this.
• Try a different mouse.
Problem:
When I switch from one port to another, mouse movement is completely erratic.
Solution:
• Make sure you do not have more than one mouse driver installed.
• Make sure that the driver is either for a standard USB mouse or a
PS/2 or USB mouse compatible with Microsoft.
• Avoid moving the mouse or pressing the mouse button when
switching ports on the KVM Switch.
• You can reset the mouse and resume proper mouse movement
simply by unplugging the mouse from the front of the KVM Switch
or about 2–3 seconds, and then plugging it in again.
GENERAL
Problem:
My computer does not boot when connected to the KVM Switch and works
fine when I connect the keyboard, video, and mouse directly to it.
Solution:
• Make sure that the keyboard and mouse cables are connected
tightly between the KVM Switch and the computer.
• Check that the keyboard and mouse cables are not crossed.
