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section
27
Troubleshooting
KEYBOARD
Problem:
Computer does not detect keyboard and I get a keyboard error reported
at boot up.
Solution:
• Check that the keyboard cable between the KVM Switch and the
computer is connected properly. Tighten any loose connections.
• Try swapping your keyboard with a different one.
• Try connecting the computer to a different port.
• If you are using the keyboard software that was included with
your keyboard, uninstall it and install the standard Microsoft
keyboard driver.
MOUSE
Problem:
Mouse is lost when I switch to a different channel.
Solution:
• Check that the mouse you are using is connected properly to the
console of the KVM Switch.
• If you are using a mouse driver that was included with your
mouse, uninstall it and install the standard Microsoft mouse driver.
• Disconnect and reconnect the mouse cable attached to the channel
with which you are experiencing problems to resynchronize the
mouse connection.
• Attach the mouse directly to the computer with which you are experiencing
mouse problems.
• If the computer just awoke from standby mode, allow up to one
minute to regain mouse function.
• Deactivate power-management schemes on the PC with which you are
experiencing problems.
• Try swapping the mouse with a different one.
