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• If you are using the keyboard software that was included with your keyboard,

uninstall it and install the standard Microsoft keyboard driver.

Mouse

Mouse is lost when I switch to a different channel.

• Check that the mouse you are using is connected properly to the console port

of the Switch.

• If you are using a mouse driver that was included with your mouse, uninstall it

and install the standard Microsoft mouse driver.

• Disconnect and reconnect the mouse cable attached to the channel with which

you are experiencing problems to re-synchronize the mouse connection.

• Attach the mouse directly to the computer with which you are experiencing

mouse problems.

• Allow up to one minute following the computer’s waking from standby mode

for mouse function to return. 

• Deactivate power management schemes on the PC with which you are

experiencing problems.

• Try swapping the mouse with a different one.

The mouse is not detected at boot up.

• Check the cables and make sure that they are inserted properly.

The computer boots up fine, but the mouse does not work.

• Make sure it is plugged-in properly.

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