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Frequently asked questions
The handset cannot be registered
to the base station!
• Maximum number of handsets (5) has
been reached. To register a new
handset, unregister an existing
handset.
• Remove and replace the handset
batteries.
• Try again by disconnecting and
connecting the base station power
supply and follow the procedure to
register a handset (see section 7.6).
Caller number is not displayed!
• Service is not activated: Check your
subscription with Belgacom.
I cannot change the settings of my
Phonemail!
• Operator Phonemail is managed by
Belgacom and not the phone itself.
Please contact Belgacom should you
want to change the settings.
My handset keeps going into idle
mode!
• If there are no key presses for 30
seconds, the handset will
automatically return to idle mode. It
will also return to idle mode
automatically when you place the
handset back on the base station (if
auto hang-up feature is on).
Phonebook entry cannot be stored
and Memory Full is displayed!
• Delete an entry to free memory
before saving your contact again.
The PIN code is wrong!
• The default PIN is 0000.
• Reset the handset to revert to the
default PIN code if it has been
changed before (see “Reset Unit” -
Section 7.8).
The answering machine does not
record calls.
• Make sure the answering machine is
connected to the power adaptor, and
the power adaptor is plugged into
mains supply which is switched on.
• Check if the answer machine is off, or
Answer only mode is selected.
• Check to see if the answering machine
is memory full. If so, delete some or
all messages.
• Try switching off the power at the
mains socket, and then turn it on again
after 1 minute.
Unable to perform remote
operation
• Make sure the remote access is on
(see Section 10.6.2).
• Make sure you entered the correct
remote access code.
• Use a touch-tone phone.
If the above solutions do not help,
remove the power from both the
handset and the base. Wait for 1 minute
and try again.
Cannot receive new SMS
• Check if SMS storage space is full, and
delete old SMS.
Note
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