22
Guarantee
11
Guarantee
The terminal described was specially selected for
you by Belgacom. Unless otherwise stipulated by
contract, the terminal carries a two years
guarantee covering the cost of spare parts and
labour due to a material or manufacturing defect.
The guarantee will take effect as from the date on
which the device is collected or delivered.
If you should have any difficulties with your
terminal, you should go to one of our
Téléboutiques or to one of our authorized sales
agencies, bringing with you the sales slip and the
complete device in its original packaging or
a packaging ensuring a similar degree of
protection.
The addresses of our Téléboutiques and
authorized sales agencies are in the information
pages of the telephone Directory.
In the event of defective material or
a manufacturing defect, your device will be
repaired or replaced free of charge on
presentation of the sales slip.
Belgacom alone will determine what repairs and /
or replacements will be necessary. The guarantee
period applicable to a device which has been
repaired or replaced will end on expiry of the
guarantee period applicable to the device
purchased but may not be less than three months.
The guarantee does not cover :
• damage of any kind, the origin of which is not
prior to the sale;
• any damage, malfunction or defect due to
a fault of the customer or the cause of which is
external to the device : lightning, voltage surge,
humidity, accidental deterioration, improper
use or poor maintenance, failure to follow the
instructions or any case of force majeure;
• repair or replacement of the movable elements
(cords, wires, plugs, antennas, etc.),
replacement of accessory elements, the regular
renewal of which is necessary (batteries, paper,
ink, etc.) or the supply of cleaning products.
The guarantee will not apply :
• if the customer personally modifies or repairs
the device or does so with the assistance of any
person who is not authorized by Belgacom;
• or if the customer removes or falsifies the
manufacturing numbers and / or the markings
on the terminal.
• Belgacom will not be liable for any indirect or
non-material loss suffered by the customer due
to a malfunction of the terminal such as in
particular a production loss, loss of earnings or
loss of a contract.
The general terms and conditions applicable to
our terminals may be obtained on application to
any of the Belgacom departments accessible to
the public or see www.belgacom.be
BELGACOM S.A. of public law,
Bd. du Roi Albert II 27, B-1030 Brussels
TVA BE 0202.239.951, R.P.M. Brussels
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