24 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Reason
Solution
Program does not start after
closing the door.
Start / Pause / Cancel button was not pressed.
*Press the Start / Pause / Cancel button.
Programme cannot be started or
selected.
Washing machine has switched to self protection
mode due to a supply problem (line voltage, water
pressure, etc.).
Press and hold On / Off button for 3 seconds.
(see. "Cancellation of program")
Water in the machine.
Some water might have remained in the product
due to the quality control processes in the
production.
This is not a failure; water is not harmful to
the machine.
Machine does not fill with water. Tap is turned off.
Turn on the taps.
Water inlet hose is bent.
Flatten the hose.
Water inlet filter is clogged.
Clean the filter.
Loading door may be open.
Close the door.
Machine does not drain water.
Water drain hose might be clogged or twisted.
Clean or flatten the hose.
Pump filter is clogged.
Clean the pump filter.
Machine vibrates or makes noise. Machine might be standing unbalanced.
Adjust the feet to level the machine.
A hard substance might have entered into the
pump filter.
Clean the pump filter.
Transportation safety bolts are not removed.
Remove the transportation safety bolts.
Laundry quantity in the machine might be too
little.
Add more laundry to the machine.
Machine might be overloaded with laundry.
Take out some of the laundry from the
machine or distribute the load by hand to
balance it homogenously in the machine.
Machine might be leaning on a rigid item.
Make sure that the machine is not leaning
on anything.
There is water leaking from the
bottom of the washing machine.
Water drain hose might be clogged or twisted.
Clean or flatten the hose.
Pump filter is clogged.
Clean the pump filter.
Machine stopped shortly after
the programme started.
Machine might have stopped temporarily due to
low voltage.
It will resume running when the voltage
restores to the normal level.
Machine directly discharges the
water it takes in.
Draining hose might not be at adequate height.
Connect the water draining hose as
described in the operation manual.
No water can be seen in the
machine during washing.
The water level is not visible from outside of the
washing machine.
This is not a failure.
Loading door cannot be opened. Door lock is activated because of the water level
in the machine.
Drain the water by running the Pump or Spin
programme.
Machine is heating up the water or it is at the
spinning cycle.
Wait until the programme completes.
Child lock is engaged. Door lock will be deactivated
a couple of minutes after the programme has
come to an end.
Wait for a couple of minutes for deactivation
of the door lock.
Washing takes longer time than
specified in the manual.(*)
Water pressure is low.
Machine waits until taking in adequate
amount of water to prevent poor washing
quality due to the decreased amount of
water. Therefore, the washing time extends.
Voltage might be low.
Washing time is prolonged to avoid poor
washing results when the supply voltage
is low.
Input temperature of water might be low.
Required time to heat up the water extends
in cold seasons. Also, washing time can be
lengthened to avoid poor washing results.
Number of rinses and/or amount of rinse water
might have increased.
Machine increases the amount of rinse water
when good rinsing is needed and adds an
extra rinsing step if necessary.
Excessive foam might have occurred and
automatic foam absorption system might have
been activated due to too much detergent usage.
Use recommended amount of detergent.
