40 / EN
Washing Machine / User’s Manual
5
Troubleshooting
Problem
Reason
Solution
Program does not start after
closing the door.
Start / Pause / Cancel button was not pressed.
•
*Press the Start / Pause / Cancel
button.
Programme cannot be
started or selected.
The product may have switched to self protection
mode due to a supply problem (line voltage, water
pressure, etc.).
•
Press and hold Start / Pause / Cancel
button for 3 seconds to reset the
product to factory settings. (See.
Cancelling the programme")
Water inside the product.
Some water might have remained in the product
due to the quality control processes in the
production.
•
This is not a failure; water is not
harmful to the product.
The product does not take
water in.
Tap is turned off.
•
Turn on the taps.
Water inlet hose is bent.
•
Flatten the hose.
Water inlet filter is clogged.
•
Clean the filter.
Loading door may be open.
•
Close the door.
The product does not drain
water.
Water drain hose might be clogged or twisted.
•
Clean or flatten the hose.
Pump filter is clogged.
•
Clean the pump filter.
Product vibrates or makes
noise.
Product might be standing unbalanced.
•
Stable the product by adjusting the
feet.
A hard substance might have entered into the
pump filter.
•
Clean the pump filter.
Transportation safety bolts are not removed.
•
Remove the transportation safety
bolts.
Laundry quantity in the product might be too little.
•
Add more laundry to the product.
Excessive laundry might be loaded in the product.
•
Take out some of the laundry from
the product or distribute the load by
hand to balance it homogenously in
the product.
Product might be leaning on a rigid item.
•
Make sure that the product is not
leaning on anything.
There is water leaking from
the bottom of the product.
Water drain hose might be clogged or twisted.
•
Clean or flatten the hose.
Pump filter is clogged.
•
Clean the pump filter.
Product stopped shortly
after the programme
started.
Machine might have stopped temporarily due to
low voltage.
•
Product will resume running when the
voltage restores to the normal level.
Product directly discharges
the water it takes in.
Draining hose might not be at adequate height.
•
Connect the water draining hose as
described in the operation manual.
No water can be seen in the
product during washing.
Water is inside the invisible part of the product.
•
This is not a failure.
Loading door cannot be
opened.
The cover lock is activated due to the water level
inside the product.
•
Drain the water by running the Pump
or Spin programme.
Product is heating up the water or it is at the
spinning cycle.
•
Wait until the programme completes.
Child lock is engaged. Door lock will be deactivated
a couple of minutes after the programme has
come to an end.
•
Wait for a couple of minutes for
deactivation of the door lock.
