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Washing Machine / User’s Manual
14. Troubleshooting
Problem Cause Solution
Programs do not
start after the
loading door is
closed.
Start / Pause / Cancel button is
not pressed.
• Press Start / Pause / Cancel button.
Programme cannot
be started or
selected.
The product has switched to
self protection mode due to a
supply problem (line voltage,
water pressure, etc.).
• The programme is cancelled when the
product is turned off and on again. Press
and hold On / Off button for 3 seconds.
Water inside the
product.
Some water has remained in
the product due to the quality
control processes in the
production.
• This is not a failure; water is not harmful
to the product.
The product does
not take water in.
Tap is turned off. • Turn on the taps.
Water inlet hose is bent. • Flatten the hose.
Water inlet filter is clogged. • Clean the filter.
Loading door is not closed. • Close the door.
The product does
not drain water.
Water drain hose is clogged or
twisted.
• Clean or flatten the hose.
Pump filter is clogged. • Clean the pump filter.
Product vibrates or
makes noise.
Product is standing
unbalanced.
• Stable the product by adjusting the feet.
A hard substance has entered
into the pump filter.
• Clean the pump filter.
Transportation safety bolts are
not removed.
• Remove the transportation safety bolts.
Laundry quantity in the
product is too little.
• Add more laundry to the product.
Excessive laundry is loaded in
the product.
• Take out some of the laundry from the
product or distribute the load by hand to
balance it homogeneously in the product.
Product is leaning on a rigid
item.
• Make sure that the product is not leaning
on anything.
There is water
leaking from the
bottom of the
product.
Water drain hose is clogged or
twisted.
• Clean or flatten the hose.
Pump filter is clogged. • Clean the pump filter.
Product stopped
shortly after the
programme started.
Machine has stopped
temporarily due to low voltage.
• Product will resume running when the
voltage restores to the normal level.
Product directly
drains the water it
takes in.
Draining hose is not at
adequate height.
• Connect the water draining hose as
described in the user manual.
No water can be
seen in the product
during washing.
Water is inside the invisible
part of the product.
• This is not a failure.