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Washer-Dryer / User Manual
7 Troubleshooting
Programmes won’t start after the loading door has
been closed.
• You did not press the Start/Pause/Cancel button.>>> *Press the
Start/Pause/Cancel button.
• If the load is too much, it might be hard for the loading door to be
closed.>>> *Load less laundry and make sure that the loading
door is closed properly.
Programme cannot be started or selected.
• The machine may have switched itself to self-protection mode
due to a supply problem (mains voltage, water pressure etc.).
>>> To cancel the programme, turn the Programme Selection
knob to select another programme. Previous programme will
be cancelled. (see. “Cancellation of programme”)
Water inside the machine.
• There might be some water remaining in the product due to the
quality control processes carried out during production. >>>
This is not a failure, water does not harm the machine.
Water is leaking from the bottom of the machine.
• There might be a problem with the hoses or the pump filter.
>>> Make sure that the seals of the water inlet hoses are
securely fitted. Attach the hose to the tap tightly.
• Pump filter might not be closed securely. >>> Make sure that
the pump filter is closed securely.
Machine does not take in water.
• Tap might be turned off. >>> Turn on the taps.
• Water inlet hose might be bent. >>> Flatten the hose.
• Water inlet filter might be clogged. >>> Clean the filter.
• Loading door might not be closed. >>> Close the loading door.
Machine does not drain water.
• Water drain hose might be clogged or twisted. >>> Clean or
flatten the hose.
• Pump filter might be clogged. >>> Clean the pump filter.
Machine vibrates or makes noise.
• Machine might be unbalanced. >>> Adjust the feet to level the
machine.
• A hard substance might have entered the pump filter. >>>
Clean the pump filter.
• Transportation safety bolts might not be removed. >>>
Remove the transportation safety bolts.
• The amount of laundry might be too little. >>> Add more
laundry to the machine.
• The machine might be overloaded with laundry. >>> Take out
some of the laundry from the machine or distribute the load by
hand to balance it evenly in the machine.
• The machine might be in contact with a hard surface. >>>
Make sure that the machine is not in contact with anything.
Machine stopped shortly after the programme started.
• The machine might have stopped temporarily due to low
voltage. >>> It will resume running once the voltage returns to
a normal level.
Machine directly discharges the water it takes in.
• The drain hose might be at an inappropriate height. >>>
Connect the water drain hose as described in the user manual.
No water can be seen in the machine during
washing.
• Water level cannot be seen outside the machine. This is not a
failure.
Loading door cannot be opened.
• Door lock might be enabled because of the water level in the
machine. >>> Drain the water by running the Pump or Spin
programme.
• Machine might be heating the water or at the spinning
step.>>> Wait until the programme is complete.
• The loading door might be jammed due to the pressure it is
exposed to. >>> Hold the grip, push and pull the loading door
to free it from the pressure and open it.
• The loading door will not open if there is no power. >>> To
open the loading door, open the pump filter cap and pull down
the emergency handle positioned at the rear side of the said
cap. See “Loading door lock”
Washing takes longer than specified in the user
manual.(*)
• Water pressure might be low. >>> Since the amount of the
water has decreased, the machine will wait until it takes
adequate water to avoid poor washing quality. Therefore, the
washing time extends.
• Voltage might be low. >>> If the supply voltage is low, the
washing time is extended to prevent poor washing quality.
• Inlet temperature of water might be too low. >>> The time
required to heat up the water extends in cold seasons. Also,
washing time can be extended to avoid poor washing results.
• The number of rinsing cycles and/or the amount of rinsing
water might have increased. >>> When a better rinsing
performance is needed, the machine increases the amount of
rinsing water, and adds another rinsing cycle, if necessary.
• Excessive foam might have formed due to use of too much
detergent, and the automatic foam absorption system might
have been activated. >>> Use the recommended amount of
detergent.
Programme time does not countdown. (On models
with display) (*)
• The timer may stop during water intake. >>> The timer
indicator will not count down until the machine takes in an
adequate amount of water. When the amount of the water
taken in decreases, the machine will wait until it takes in
enough water to avoid poor washing results. Timer indicator
will resume countdown after this.
• The timer indicator might stop during heating. >>> The timer
indicator will not count down until the machine reaches the
selected temperature.
• The timer indicator might stop during spinning. >>> The
automatic unbalanced load detection system might have been
activated due to uneven distribution of the laundry in the drum.