Important Notes
1.
Your product is designed and built for domestic household use only.
2.
The guarantee will automatically be void if the product is installed or is used in commercial or non-
residential domestic household premises, unless we have previously agreed to the installation environment.
3.
The product must be correctly installed, located and operated in accordance with the instructions
contained in the User Instructions Booklet provided with your product.
4.
Professional installation by a qualified Electrical Domestic Appliance Installer is recommended for all
Washing Machines, Dishwashers and Electric Cookers (as incorrect installation may result in you having to
pay for the cost of repairing the product).
5.
Gas Cookers must be professionally installed by a Gas Safe (or Gas Networks Ireland for Republic of
Ireland) registered gas installer.
6.
This guarantee is given in respect of products purchased and used within the United Kingdom and
the Republic of Ireland.
7.
This guarantee is effective from the initial date of purchase of a new product from an authorised
retailer and will be void if the product is resold.
8.
This guarantee does not apply to graded sales (where the product is purchased as a “second”).
9.
Possession of a copy of these terms and conditions does not necessarily mean that a product has
the benefit of this guarantee. If you have any questions, please call our Call Centre on the number set out
above.
10.
The Manufacturer reserves the right to terminate the guarantee if its staff or representatives are
subjected to physical or verbal abuse in the course of carrying out their duties.
11.
Optional extras, where available (i.e. extendable feet) are supplied on a chargeable basis only.
Does Beko offer replacements?
This is a repair-only guarantee. On occasion, the Manufacturer may at its sole discretion, replace your
product with a new product instead of carrying out a repair. Where a replacement is offered, this would
normally be an identical model but when this is not possible, a model of similar specification will be provided.
The Manufacturer will cover the costs and arrange for the delivery of the new product and for the return of
the old product. Any costs related to disconnecting the faulty product and installing the replacement product
will not be borne by the Manufacturer unless previously agreed to in writing. The original guarantee will
continue to apply to the replacement product; the new product will not come with a new guarantee.
When will the repair take place?
Our Engineers work Monday to Friday 9.00am to 5.00pm. Appointments outside these hours may be
possible at the sole discretion of the Manufacturer but cannot be guaranteed. Whilst our Engineers will
endeavour to minimize inconvenience and to meet requests for specific timed appointments, this cannot
be guaranteed. We will not be liable for delays or if it is unable to carry out a repair because a convenient
appointment cannot be arranged.
Will there be any charge for the repairs?
It is your responsibility to provide evidence to the Engineer that your product is covered by this guarantee
with a proof of purchase. The Manufacturer reserves the right to charge for the reasonable cost of any
service call if:
•
You cannot provide evidence that your product is covered by this guarantee.
•
Where a service call has been made and the engineer finds that there is no fault with your product.
•
That your product has not been installed or operated in accordance with the User Instructions Booklet.
•
That the fault was caused by something other than faulty materials, defective components or manufacturing
defects.
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