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Troubleshooting
Please review this list before calling for service. It will save your time and money. This list includes frequent
complaints that are not arising from defective workmanship or material usage. Some of the features described
here may not exist in your product.
The refrigerator does not operate.
• The plug is not inserted into the socket correctly. >>>Insert the plug into the socket securely.
• The fuse of the socket which your refrigerator is connected to or the main fuse have blown out.>>Check the fuse.
Condensation on the side wall of the fridge compartment (MULTIZONE, COOL CONTROL and FLEXI ZONE).
• Door has been opened frequently. >>>Do not open and close the door of refrigerator frequently.
• Ambient is very humid. >>>Do not install your refrigerator into highly humid places.
• Food containing liquid is stored in open containers. >>>Do not store food with liquid content in open containers.
• Door of the refrigerator is left ajar. >>>Close the door of the refrigerator.
• Thermostat is set to a very cold level. >>>Set the thermostat to a suitable level.
Compressor is not running
• Protective thermic of the compressor will blow out during sudden power failures or plug-out plug-ins as the refrigerant
pressure in the cooling system of the refrigerator has not been balanced yet. The refrigerator will start running
approximately after 6 minutes. Please call the service if the refrigerator does not startup at the end of this period.
• The fridge is in defrost cycle. >>>This is normal for a full-automatically defrosting refrigerator. Defrosting cycle occurs periodically.
• Temperature settings are not made correctly. >>>Select the suitable temperature value.
• There is a power outage. >>>Refrigerator returns to normal operation when the power restores.
The operation noise increases when the refrigerator is running.
• The operating performance of the refrigerator may change due to the changes in the ambient
temperature. It is normal and not a fault.
The refrigerator is running frequently or for a long time.
• New product may be wider than the previous one. Larger refrigerators operate for a longer period of time.
• The room temperature may be high. >>>It is normal that the product operates for longer periods in hot ambient.
• The refrigerator might be plugged in recently or might be loaded with food. >>>When the refrigerator is
plugged in or loaded with food recently, it will take longer for it to attain the set temperature. This is normal.
• Large amounts of hot food might be put in the refrigerator recently. >>>Do not put hot food into the refrigerator.
• The freezer temperature is adjusted to a very low value. >>>Adjust the freezer temperature to a warmer degree and check.
• The fridge temperature is adjusted to a very low value. >>>Adjust the fridge temperature to a warmer degree and check.
Food kept in the fridge compartment drawers is frozen.
• The fridge temperature is adjusted to a very high value. >>>Adjust the fridge temperature to a lower
value and check.
• Doors might be opened frequently or left ajar for a long time. >>>The warm air that has entered into the
refrigerator causes the refrigerator to run for longer periods. Do not open the doors frequently.
• Freezer or fridge compartment door might be left ajar. >>>Check if the doors are closed completely.
• The refrigerator is adjusted to a very low temperature. >>>Adjust the refrigerator temperature to a warmer
degree and wait until the temperature is achieved.
• Door seal of the fridge or freezer may be soiled, worn out, broken or not properly seated. >>>Clean or
replace the seal. Damaged/broken seal causes the refrigerator to run for a longer period of time in order
to maintain the current temperature.
