33
EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem your-
self. If the problem cannot be solved with the steps that are listed, contact the customer service
department.
Do not attempt to repair a electrical device yourself!
Problem
Possible cause
Fix
Nothing is shown on
the display (
7
).
The mains plug is not inserted
correctly in the socket.
Insert the mains plug.
The socket is defective.
Try another socket.
No mains voltage is present.
Check the fuse of the mains
connection.
The display is defective.
Contact our customer service
department.
The fuse in the fuse
box is triggered.
Too many devices connected to
the same circuit.
Reduce the number of devices
in the circuit.
No error can be identi
fi
ed.
Contact our customer service
department.
Water runs out of
the device.
There is too much water in the
water tank (
11
).
Do not over
fi
ll the water tank!
The coffee runs very
slowly into the jug.
The drip stop is blocked.
Clean the
fi
lter insert with drip
stop.
The device is furred up.
Descale the device (see the
“Cleaning and Care” chapter –
“Descaling”).
The coffee is too
weak.
There is too much water in the
water tank.
Only pour the quantity of water
required for the number of cups
you want into the water tank.
There is not enough coffee in
the
fi
lter or bean container (
2
).
Pour in the quantity of coffee
required for the number of cups
you want.
The ground coffee
does not drop
into the
fi
lter
compartment.
The grinder shaft is blocked.
Clean the grinder shaft (see the
“Cleaning and Care” chapter –
“Cleaning the Grinder Shaft”).
A large amount of
steam is produced in
the brewing process.
The device is furred up.
Descale the device (see the
“Cleaning and Care” chapter –
“Descaling”).
